Average Rate for Emergency Service
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We do, we put people on planes or drive interstate for emergencies. Can be a pain and you want that stuff worked out ahead of time, obviously.
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@scottalanmiller said in Average Rate for Emergency Service:
We do, we put people on planes or drive interstate for emergencies. Can be a pain and you want that stuff worked out ahead of time, obviously.
And if we do that, we always work it out ahead of time.
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@jaredbusch said in Average Rate for Emergency Service:
@stuartjordan said in Average Rate for Emergency Service:
@jaredbusch does your standard rate include travel Jared?
No, because we don't travel (says the guy that drives to St Louis once a month).
Having someone local show up on site is not traveling.
Having someone drive a couple hours, is a different story. but we don't generally do it.
I can see this makes sense if they are local, how far is your furthest client?
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I originally was trying to help my brother in law. Didn't know how bad it was till I got connection to the machine. and then I started to peel back the layers, and I was just helping him on Monday, It turned into a shit storm.. etc.. It is what it is... I was just asking to se what the rates were.. I went into it not planning to get paid, I was just trying to help my family out. thats all. I know I am f'in crazy. But He just got the job and I felt that something like this they would like to fire him cause he was setup to fail. Thats all.
Thanks for all your feedback.
YOU LIVE AN LEARN EVERYDAY!! -
@mroth911 said in Average Rate for Emergency Service:
I was just trying to help my family out. thats all. I know I am f'in crazy. But He just got the job and I felt that something like this they would like to fire him cause he was setup to fail.
That's very kind of you. It also puts things in a different light.
Does the customer know that you did any work on this? If that's the case I would just put the cards on the table. Give them a very good discount on your regular fee. Basically, aim low and get paid, instead of potentially getting nothing and perhaps also getting your brother in law fired. And the rest of the money you can in your mind write off as pro bono for your brother in law.
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@jaredbusch said in Average Rate for Emergency Service:
@JaredBusch Just curious, what app is that screenshot from?
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@fateknollogee said in Average Rate for Emergency Service:
@jaredbusch said in Average Rate for Emergency Service:
@JaredBusch Just curious, what app is that screenshot from?
Are use manage engine service desk for my Helpdesk. I actually would like to migrate to something else but have not been given the go ahead to do so because of cost of my time to do that.
