OneDrive for Business on Office 365 Never Enables
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@scottalanmiller said:
MS just managed to recover my old data. They are monitoring the ODfB setup issue now to see why or where it is stalling to see what can be done.
Now THAT makes total sense!
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@AVI-NetworkGuy said:
- In regards to your current issues with OneDrive not provisioning - again, this is something that needs to be looked at by Office 365 support, which, if you have valid subscriptions, should be more than available to help. If a tenant service (like OneDrive for Business) isn't provisioning properly, that means something happened at a higher level that needs to be looked at by MS technicians.
They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.
MS concierge level support has been engaged on this entire process and support had stalled for quite some time. We escalated again last night and this morning are getting engagement on the back end, but until we post publicly about these issues we've found that support has been dropping us after struggling with solving them (same with Azure, they claimed it was fixed and dropped support, then we posted to here and SW and only then did MS actually attempt to fix it) so putting it here to document the issue and pressure support to stay on top of it.
Obviously MS has to be the ones to fix this, just documenting issues.
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@scottalanmiller said:
They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.
As you have posted publicly across multiple sites on both issues, and it was not clear in the OP of this topic which issue was related, it can be misunderstood as to which issue this was related to.
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@scottalanmiller said:
@AVI-NetworkGuy said:
- In regards to your current issues with OneDrive not provisioning - again, this is something that needs to be looked at by Office 365 support, which, if you have valid subscriptions, should be more than available to help. If a tenant service (like OneDrive for Business) isn't provisioning properly, that means something happened at a higher level that needs to be looked at by MS technicians.
They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.
MS concierge level support has been engaged on this entire process and support had stalled for quite some time. We escalated again last night and this morning are getting engagement on the back end, but until we post publicly about these issues we've found that support has been dropping us after struggling with solving them (same with Azure, they claimed it was fixed and dropped support, then we posted to here and SW and only then did MS actually attempt to fix it) so putting it here to document the issue and pressure support to stay on top of it.
Obviously MS has to be the ones to fix this, just documenting issues.
Yeah, the stalled provisioning issue is def for MS support, but the data recovery (depending on how thiss stuff was set up) thing sounds like something a global admin could have accomplished, but either way, I hope it ends in your favor and everything is all clouds and cotton candy
Lemme know if I can help!! -
@JaredBusch said:
@scottalanmiller said:
They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.
As you have posted publicly across multiple sites on both issues, and it was not clear in the OP of this topic which issue was related, it can be misunderstood as to which issue this was related to.
When did I post on another site about this issue? There is only this thread.
Azure is not connected to Office 365, they are different products with different support teams, accounts, etc. And I didn't mention them.
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Okay, we've been told that the setup on this can take an additional twenty four to forty eight hours, so they are going to monitor it and let us know when it is working.
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It has been a full week with the Microsoft engineers "watching the process" and it still has not moved forward at all!
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@GregoryHall any progress? It's over a month that this hasn't worked. And over a week since the engineers were "monitoring it closely." What's that story?
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I have stepped in on this and am handling it.
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The setup screen actually changed this morning. Still not working, but at least the screen changed.
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Yes I have gotten it escalated and they are having issues resetting it on the back end.
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Still the same.
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Yup aware. Tested it moments ago.
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Okay, just keeping it alive as their last "it'll be 24 hours and we are watching it actively" was over a week ago so I have to keep on top of it.
