ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    The Longest Chat Support Wait Time...Ever

    Scheduled Pinned Locked Moved Water Closet
    17 Posts 4 Posters 2.2k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • scottalanmillerS
      scottalanmiller
      last edited by

      Ouch. Keep us updated. Looks like you should hear something before midnight or so.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Reinforces how busy they are. Lol

        1 Reply Last reply Reply Quote 0
        • NetworkNerdN
          NetworkNerd
          last edited by

          I actually think they are having a major network outage right now. You call their support number, get a message about a network outage and that people are working on it, and then you have no other options. I guess they don't want to talk to me...or anyone.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Ah ha. That would show a value to having different channels for different kinds of support.

            1 Reply Last reply Reply Quote 0
            • NetworkNerdN
              NetworkNerd
              last edited by

              "You have reached CBeyond. We are experiencing heavy call volumes due to a network outage. Our engineers are working to resolve the issue and will restore services as soon as possible. We apologize for the inconvenience."

              Then you hear something that sounds like a dial tone, and the call pretty much ends from there.

              1 Reply Last reply Reply Quote 0
              • NetworkNerdN
                NetworkNerd
                last edited by

                I'm down to 392 minutes now. My how time flies.

                alexntgA scottalanmillerS 2 Replies Last reply Reply Quote 0
                • alexntgA
                  alexntg @NetworkNerd
                  last edited by

                  @NetworkNerd said:

                  I'm down to 392 minutes now. My how time flies.

                  Are you calling for the network outage?

                  NetworkNerdN 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @NetworkNerd
                    last edited by

                    @NetworkNerd said:

                    I'm down to 392 minutes now. My how time flies.

                    It gets shorter as customers drop them.

                    1 Reply Last reply Reply Quote 0
                    • NetworkNerdN
                      NetworkNerd @alexntg
                      last edited by

                      @alexntg said:

                      @NetworkNerd said:

                      I'm down to 392 minutes now. My how time flies.

                      Are you calling for the network outage?

                      I was. But now that I am back from lunch it seems we are in the clear with service restored.

                      1 Reply Last reply Reply Quote 0
                      • alexntgA
                        alexntg
                        last edited by

                        For issues like that, follow their Twitter feed and do other stuff while you wait:
                        https://twitter.com/Cbeyond

                        It was a sanity saver during the Windstream debacle last year.

                        1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          The real Windstream debacle was when some purchased service from them.

                          NaraN 1 Reply Last reply Reply Quote 0
                          • NaraN
                            Nara @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            The real Windstream debacle was when some purchased service from them.

                            Unfortunately for some, it's their LEC.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Nara
                              last edited by

                              @Nara said:

                              @scottalanmiller said:

                              The real Windstream debacle was when some purchased service from them.

                              Unfortunately for some, it's their LEC.

                              It is? They were not last that I knew. Where have they managed to overtake a market.

                              NaraN 1 Reply Last reply Reply Quote 0
                              • NaraN
                                Nara @scottalanmiller
                                last edited by

                                @scottalanmiller said:

                                @Nara said:

                                @scottalanmiller said:

                                The real Windstream debacle was when some purchased service from them.

                                Unfortunately for some, it's their LEC.

                                It is? They were not last that I knew. Where have they managed to overtake a market.

                                I've dealt with them as an LEC in Sugar Land, TX.

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Weird, they must have taken over a municipal LEC or something. Good to know that those are LEC areas to avoid putting an office. I'm original from the only LATA in the nation where no baby bell was the CLEC for the LATA and it was awful. It's also the home base of Windstream but they are not the CLEC for the LATA, just a coincidence that that is the LATA that they did their business in originally. Their reputation was so bad there that they had to change their name to Windstream to hide their shame.

                                  NaraN 1 Reply Last reply Reply Quote 0
                                  • NaraN
                                    Nara @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    Weird, they must have taken over a municipal LEC or something. Good to know that those are LEC areas to avoid putting an office. I'm original from the only LATA in the nation where no baby bell was the CLEC for the LATA and it was awful. It's also the home base of Windstream but they are not the CLEC for the LATA, just a coincidence that that is the LATA that they did their business in originally. Their reputation was so bad there that they had to change their name to Windstream to hide their shame.

                                    It was bizarre. The project entailed plenty of fiber from TW Telecom, but had to go to the LEC for a pair of POTS, which fell to Windstream. One town over, and it's AT&T territory.

                                    1 Reply Last reply Reply Quote 0
                                    • 1 / 1
                                    • First post
                                      Last post