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    Skype for Business not saving chats

    Scheduled Pinned Locked Moved IT Discussion
    skype for businessoffice 365
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    • bbigfordB
      bbigford
      last edited by scottalanmiller

      We have Skype for Business Online, and an on-premises Exchange 2013 server. We are migrating from Exchange 2007 and nearly complete. We have Office 365 but are not in hybrid mode.

      Many other people can see their conversation history in Outlook, but not me. I have the appropriate boxes checked, and the install of Office 365 on my machine went smoothly. Everything works fine, but my conversations stopped saving when I got off Office 2013.

      Any ideas?

      0_1464886455919_chat.png

      1 Reply Last reply Reply Quote 2
      • DustinB3403D
        DustinB3403
        last edited by

        It might be a bug with the integration.

        Perform a reinstall of the two suites and you should be good.

        bbigfordB 1 Reply Last reply Reply Quote 1
        • bbigfordB
          bbigford @DustinB3403
          last edited by

          @DustinB3403 said in Skype for Business not saving chats:

          It might be a bug with the integration.

          Perform a reinstall of the two suites and you should be good.

          I have just the one suite, Office 365 (Office 2013 was removed), but I believe I already tried a reinstall a while back. Since I'm not certain, I'll reinstall.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Office 365 is the licensing, Office 2013 (or 2016) is what you license and install through that licensing system. But there is no Office 365 product.

            bbigfordB 1 Reply Last reply Reply Quote 0
            • bbigfordB
              bbigford @scottalanmiller
              last edited by

              @scottalanmiller said in Skype for Business not saving chats:

              Office 365 is the licensing, Office 2013 (or 2016) is what you license and install through that licensing system. But there is no Office 365 product.

              That's what I thought, until I saw there was a separate suite for Office 2016.

              0_1464888696528_install.png

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              • scottalanmillerS
                scottalanmiller
                last edited by

                It's still Office 2016. It's just now it is naming it in the installer to distinguish the license source. It remains just a licensing mode for the Office 2016 product.

                bbigfordB 1 Reply Last reply Reply Quote 0
                • bbigfordB
                  bbigford @scottalanmiller
                  last edited by

                  @scottalanmiller said in Skype for Business not saving chats:

                  It's still Office 2016. It's just now it is naming it in the installer to distinguish the license source. It remains just a licensing mode for the Office 2016 product.

                  Ah, got it.

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