Why QuickBooks Is Not a Business Tool
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I work at employer where theyve been using QB since 2002! We are migrating off it end of the year.
The list of Scott's issues with this software is long, and almost complete.
As someone who has to support this, these things make me angry:Each workstation, upon opening the company file, downloads the entire gd company file over the network. Same when closing. And it seems to have a max dl/ul speed of about 20mbps, even on a uncongested gbps network.
The software suite needs to be installed on the server, for some reason. The server cant just hold the data. Here is snip of their OS support page.
WTF? No 2008/2012/2016 support? So most installations (here when i started and other places) use user desktops for the server. Oh, and Server 2011 huh?Updating to a new version will almost break it, requiring a call to their helpdesk, which only operates from 9-5 M-F, unless youre on Enterprise.
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What the heck is Windows Server 2011 R2?
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I bet it doesn't REALLY run on all versions of Windows 10.
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On the flip side of things I can't even convince my own accountant to use something else. What choices do I have? In a small town you may not be able to find an accountant that is willing to consider something else.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
On the flip side of things I can't even convince my own accountant to use something else. What choices do I have?
I would never use an incompetent accountant like that. If they don't care about doing their job well, or your company, why would you trust them to be your accountant? That's crazy. Fire them, of course.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
In a small town you may not be able to find an accountant that is willing to consider something else.
You are in a city, we have no issues finding good CPAs in towns way smaller. Mine is in Perry, NY and they have no issues with business class accounting packages.
If your town lacks any business accounting services, why would you do business in that town? That makes no sense.
Accounting is just like IT. You'd never use locality to select an ITSP. You'd never do so with accountants either. Just bad business practices.
http://www.smbitjournal.com/2015/08/avoiding-local-service-providers/
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@scottalanmiller Can you tell me how I find a competent accountant in Auburn, NY that doesn't use QuickBooks? I've talked to six accountants that were recommended by other professionals and they all insist on it. BTW - who is your accountant now and what to do they use? What about your accountant before that?
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller Can you tell me how I find a competent accountant in Auburn, NY that doesn't use QuickBooks? I've talked to six accountants that were recommended by other professionals and they all insist on it. BTW - who is your accountant now and what to do they use? What about your accountant before that?
Why do they need to be in that town? Can't you use an accountant who lives in NYC? not that you want to, fees would be to high.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller Can you tell me how I find a competent accountant in Auburn, NY that doesn't use QuickBooks?
There is no competent one that requires QB, the two concepts cannot overlap. So if you believe no competent accountant exists in Auburn (that's absurd, though, of course they do) then why would you be looking in Auburn? That makes no sense. Accountants have no reason whatsoever to be local. Probably no reason to even be in your state, but you are in an enormous state so finding one is trivial. I live in Texas and my accountants are in a town of 4,500 people in rural NY. So state doesn't likely matter for you, either.
In little villages, I've had no issue finding people who don't require QB. Both accounting and bookkeeping firms. No clue how you are finding those problems in Auburn, but that's not your key problem.
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@dashrender said in Why QuickBooks Is Not a Business Tool:
Why do they need to be in that town? Can't you use an accountant who lives in NYC? not that you want to, fees would be to high.
My point is even in a town of 20,000 people, it's not easy to find an accountant not using QuickBooks. They are the 800lb gorilla.
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@dashrender said in Why QuickBooks Is Not a Business Tool:
@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller Can you tell me how I find a competent accountant in Auburn, NY that doesn't use QuickBooks? I've talked to six accountants that were recommended by other professionals and they all insist on it. BTW - who is your accountant now and what to do they use? What about your accountant before that?
Why do they need to be in that town? Can't you use an accountant who lives in NYC? not that you want to, fees would be to high.
Or ones in small places.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
@dashrender said in Why QuickBooks Is Not a Business Tool:
Why do they need to be in that town? Can't you use an accountant who lives in NYC? not that you want to, fees would be to high.
My point is even in a town of 20,000 people, it's not easy to find an accountant not using QuickBooks. They are the 800lb gorilla.
I don't believe this is possible. But more importantly, it doesn't matter in the slightest.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
They are the 800lb gorilla.
Of hobby shops and "wife tax shelter" businesses, yes. Not of actual business. Like we've pointed out, no real business CAN use QB. Maybe some farms can, that's about the biggest that a business could be and still find a way to function on it.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
I've talked to six accountants that were recommended by other professionals and they all insist on it.
ANd you consider those other people "professionals"? Why? What made those six people good references if they are using QB?
I have a feeling you are self selecting your answers. You use QB, you talk to people who use QB, you select a town that uses QB.... some combination of those things might be leading you to more QB answers. If you switch to Xero, talk to actual businesses rather than professionals (a professional person is not the same as a business, very different things, businesses hire professionals, professionals often work in businesses, but a professional's personal non-business accounting does not reflect good business practice.)
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@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
ANd you consider those other people "professionals"? Why? What made those six people good references if they are using QB?
I have a feeling you are self selecting your answers. You use QB, you talk to people who use QB, you select a town that uses QB.... some combination of those things might be leading you to more QB answers. If you switch to Xero, talk to actual businesses rather than professionals (a professional person is not the same as a business, very different things, businesses hire professionals, professionals often work in businesses, but a professional's personal non-business accounting does not reflect good business practice.)You're right. I must be talking to the wrong people. Who is NTG's accountant and who did they have before that?
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There are two key things to understand about accountants here:
- Competent accountants work with what is needed for their clients, the accountant no more dictates the accounting software that you use based on their needs, they work with what is dictated by your needs. If they don't, they aren't a competent accountant.
- Competent accountants should know that QB is dangerous and not financially sensible. They should not want to use it or recommend it. Willing to use it, sure. But pushing it would be a level of incompetent or unethical (depending on motivation) so extreme that even non-accountants can see it clearly as a problem.
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Using QB is like saying that you can't get IT because the two IT shops within a few blocks of your home only use Windows XP Home for everything, don't believe in servers, and can't do anything needed for a business. But you'll only use them because six people recommended them - most likely based on the same fact that they are the only local options. Then calling them competent when clearly, even to non-IT people, they aren't even remotely competent doesn't make sense; nor does choosing to use them just because they are local.
If great people are local, great. If they are not, who cares? Accounting, like IT, has no advantage to being local to you. But getting accounting right, just like getting IT right, is critical for your business.
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If you really believe that not a single business class accountant exists in the entire city of Auburn, you've identified an enormous business opportunity.
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@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
If you really believe that not a single business class accountant exists in the entire city of Auburn, you've identified an enormous business opportunity.
Assuming you can convince the locals that you're that much better than those non competent ones.
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@dashrender said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
If you really believe that not a single business class accountant exists in the entire city of Auburn, you've identified an enormous business opportunity.
Assuming you can convince the locals that you're that much better than those non competent ones.
Right, it sounds like there is an assumed culture of incompetence. This can be a trend in small, insular communities. Someone starts saying "it's different here" or "we aren't big enough" or "local matters more than quality" and bad things can start to happen. Soon people stop considering themselves to be real businesses or real professionals and start acting differently. Things that would be instantly not accepted in other settings become common place.
For example, six people recommended accountants that, apparently, I'd not consider minimally competent. Yet in Auburn, six professionals didn't just say that they were functional, but actually recommended them. The standards for competence and professionalism are totally different. A city of 20,000 with a lower bar for the entire city than a village of 4,500 just three hours away has. But the difference might be that a small town is small enough that they feel that they have to compete based on quality as people are used to considering going non-local. Auburn is just big enough to have that "local is more important than professionalism" feeling, but too small to get any professional services itself.
