ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Hiring a tech for support, based in US

    Scheduled Pinned Locked Moved IT Careers
    xenorchestrawfh
    51 Posts 10 Posters 4.6k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • DustinB3403D
      DustinB3403
      last edited by

      Here is a great place to start looking.

      Post the job details, what the expected duties are and pay etc.

      DashrenderD 1 Reply Last reply Reply Quote 0
      • momurdaM
        momurda
        last edited by

        There are a couple serious XO users on this forum.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          That's awesome, and thanks for posting here!

          1 Reply Last reply Reply Quote 1
          • olivierO
            olivier
            last edited by

            Well, it's still blurry right now. But roughly it's being able to answer on our live chat and ticket system during office hours, on technical and basic workflow XOA questions (at first).

            Currently, our support ratio is:

            • 1/3 regarding XenServer issues
            • 1/3 regarding real XO features missing or bugs
            • 1/3 regarding problem between keyboard and chair

            I'm not requiring any diploma or whatever, I'm OK for motivated people with understanding on how basically virtualization works (and classical/basic CS stuff, like what's an IP stack and standard Linux knowledge).

            It would start with a simple mission: try to answer easy questions firsts, then assign us if needed. The goal is to get him/her to understand what was the issue, then next time he/she could handle it.

            1 Reply Last reply Reply Quote 4
            • DustinB3403D
              DustinB3403
              last edited by

              @olivier how do you want people to contact you about the position? Email, phone, SMS?

              NerdyDadN 1 Reply Last reply Reply Quote 0
              • NerdyDadN
                NerdyDad @DustinB3403
                last edited by

                @dustinb3403 said in Hiring a tech for support, based in US:

                @olivier how do you want people to contact you about the position? Email, phone, SMS?

                Carrier pigeon with CV attached.

                scottalanmillerS olivierO 2 Replies Last reply Reply Quote 2
                • scottalanmillerS
                  scottalanmiller @NerdyDad
                  last edited by

                  @nerdydad said in Hiring a tech for support, based in US:

                  @dustinb3403 said in Hiring a tech for support, based in US:

                  @olivier how do you want people to contact you about the position? Email, phone, SMS?

                  Carrier pigeon with CV attached.

                  Hogwarts' Owl

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    @olivier are you considering college age kids or do you want someone with several years of experience?

                    1 Reply Last reply Reply Quote 0
                    • olivierO
                      olivier @NerdyDad
                      last edited by

                      @nerdydad said in Hiring a tech for support, based in US:

                      @dustinb3403 said in Hiring a tech for support, based in US:

                      @olivier how do you want people to contact you about the position? Email, phone, SMS?

                      Carrier pigeon with CV attached.

                      If it follows RFC1149, I'm fine with that!

                      More seriously: careers at vates dot fr

                      NerdyDadN 1 Reply Last reply Reply Quote 2
                      • ObsolesceO
                        Obsolesce
                        last edited by

                        I just looked up Grenoble, it looks so nice there!

                        olivierO 1 Reply Last reply Reply Quote 0
                        • olivierO
                          olivier @Obsolesce
                          last edited by

                          @tim_g Yup but we would like to have someone staying in US to work there (except coming to see us once a year is totally doable 😛 )

                          DustinB3403D 1 Reply Last reply Reply Quote 0
                          • NerdyDadN
                            NerdyDad @olivier
                            last edited by

                            @olivier said in Hiring a tech for support, based in US:

                            If it follows RFC1149, I'm fine with that!

                            That is hilarious.

                            1 Reply Last reply Reply Quote 0
                            • DustinB3403D
                              DustinB3403 @olivier
                              last edited by DustinB3403

                              @olivier So a full time position then, is that correct? 40+/hours a week

                              olivierO 1 Reply Last reply Reply Quote 0
                              • olivierO
                                olivier @DustinB3403
                                last edited by

                                @dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.

                                DustinB3403D 1 Reply Last reply Reply Quote 0
                                • DustinB3403D
                                  DustinB3403 @olivier
                                  last edited by

                                  @olivier said in Hiring a tech for support, based in US:

                                  @dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.

                                  That is something you will need to brush up on then, I'm sure we could give you a general idea of the laws but I know I wouldn't want to misguide you on them.

                                  olivierO 1 Reply Last reply Reply Quote 0
                                  • olivierO
                                    olivier @DustinB3403
                                    last edited by

                                    @dustinb3403 said in Hiring a tech for support, based in US:

                                    @olivier said in Hiring a tech for support, based in US:

                                    @dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.

                                    That is something you will need to brush up on then, I'm sure we could give you a general idea of the laws but I know I wouldn't want to misguide you on them.

                                    Obviously, we won't do that without legal backing somehow. But I also need to have some traction on this to push it further on legal aspects. If you decide to always wait for legal aspects first, you don't do anything (ie waiting to have all the info I mean)

                                    DustinB3403D 1 Reply Last reply Reply Quote 0
                                    • olivierO
                                      olivier
                                      last edited by

                                      And yes, I'm open for juniors too, it doesn't really matter.

                                      1 Reply Last reply Reply Quote 0
                                      • DustinB3403D
                                        DustinB3403 @olivier
                                        last edited by

                                        @olivier I agree, just trying to get as much out about the position as possible.

                                        Do you have a salary in mind for the position?

                                        olivierO 1 Reply Last reply Reply Quote 0
                                        • olivierO
                                          olivier @DustinB3403
                                          last edited by

                                          @dustinb3403 Nope, what do you think would be a acceptable range for something like this?

                                          DustinB3403D 1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403 @olivier
                                            last edited by

                                            @olivier said in Hiring a tech for support, based in US:

                                            @dustinb3403 Nope, what do you think would be a acceptable range for something like this?

                                            I honestly couldn't give you a realistic idea.

                                            Being Tier 1 support for the platform could begin at as low as minimum wage (in the states) or be at $20+ per hour. . . it really depends on what is required.

                                            Being you want the person to have a basic understanding of an IP stack and XS and XOA working, my idea would be in the $20+ range.

                                            1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 3
                                            • 1 / 3
                                            • First post
                                              Last post