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    Windows 10 Reboots

    Scheduled Pinned Locked Moved Solved IT Discussion
    rebootswindows10wtf
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    • scottalanmillerS
      scottalanmiller @JaredBusch
      last edited by

      @JaredBusch said in Windows 10 Reboots:

      @scottalanmiller said in Windows 10 Reboots:

      I feel like starting a POS support company would be really easy.

      Except there is nothing to fix.

      Fixing poor management practices.

      1 Reply Last reply Reply Quote 1
      • 1
        1337
        last edited by 1337

        Could be hardware or software. Just replace the PC and install everything from scratch.

        Or spend many hours on it and then when you give up, reinstall everything and after that didn't work, replace the PC and install everything from scratch.

        WrCombsW 1 Reply Last reply Reply Quote 1
        • WrCombsW
          WrCombs @1337
          last edited by

          @Pete-S said in Windows 10 Reboots:

          Could be hardware or software. Just replace the PC and install everything from scratch.

          Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

          basically, but what do I know.
          Im just the new guy.
          im over it.

          1 1 Reply Last reply Reply Quote 0
          • 1
            1337 @WrCombs
            last edited by 1337

            @WrCombs said in Windows 10 Reboots:

            @Pete-S said in Windows 10 Reboots:

            Could be hardware or software. Just replace the PC and install everything from scratch.

            Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

            basically, but what do I know.
            Im just the new guy.
            im over it.

            Honestly, if you're not the boss man, just do it the way he wants it done.

            scottalanmillerS WrCombsW 2 Replies Last reply Reply Quote 3
            • scottalanmillerS
              scottalanmiller @1337
              last edited by

              @Pete-S said in Windows 10 Reboots:

              @WrCombs said in Windows 10 Reboots:

              @Pete-S said in Windows 10 Reboots:

              Could be hardware or software. Just replace the PC and install everything from scratch.

              Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

              basically, but what do I know.
              Im just the new guy.
              im over it.

              Honestly, if you're not the boss man, just do it the way he wants it done.

              Yup. You work for the boss, not the customer.

              1 Reply Last reply Reply Quote 0
              • WrCombsW
                WrCombs @1337
                last edited by

                @Pete-S said in Windows 10 Reboots:

                @WrCombs said in Windows 10 Reboots:

                @Pete-S said in Windows 10 Reboots:

                Could be hardware or software. Just replace the PC and install everything from scratch.

                Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

                basically, but what do I know.
                Im just the new guy.
                im over it.

                Honestly, if you're not the boss man, just do it the way he wants it done.

                and i've spent at lesat 5 hours on this issue over the last week.

                DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @WrCombs
                  last edited by

                  @WrCombs said in Windows 10 Reboots:

                  @Pete-S said in Windows 10 Reboots:

                  @WrCombs said in Windows 10 Reboots:

                  @Pete-S said in Windows 10 Reboots:

                  Could be hardware or software. Just replace the PC and install everything from scratch.

                  Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

                  basically, but what do I know.
                  Im just the new guy.
                  im over it.

                  Honestly, if you're not the boss man, just do it the way he wants it done.

                  and i've spent at lesat 5 hours on this issue over the last week.

                  The problem is - what are you supposed to be 'looking' for? have you spent those 5 hours typing random stuff into Google in hopes of finding a solution?

                  I guess I would start sending your boss all your search terms.. every hour.. make a list of the google search terms.. and include the sites you read based on those terms to show that you aren't getting anywhere.

                  WrCombsW 1 Reply Last reply Reply Quote 2
                  • WrCombsW
                    WrCombs @Dashrender
                    last edited by WrCombs

                    @Dashrender said in Windows 10 Reboots:

                    @WrCombs said in Windows 10 Reboots:

                    @Pete-S said in Windows 10 Reboots:

                    @WrCombs said in Windows 10 Reboots:

                    @Pete-S said in Windows 10 Reboots:

                    Could be hardware or software. Just replace the PC and install everything from scratch.

                    Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

                    basically, but what do I know.
                    Im just the new guy.
                    im over it.

                    Honestly, if you're not the boss man, just do it the way he wants it done.

                    and i've spent at lesat 5 hours on this issue over the last week.

                    The problem is - what are you supposed to be 'looking' for? have you spent those 5 hours typing random stuff into Google in hopes of finding a solution?

                    I guess I would start sending your boss all your search terms.. every hour.. make a list of the google search terms.. and include the sites you read based on those terms to show that you aren't getting anywhere.

                    I've only spent about 2.5 hours typing stuff into google.
                    I have, event sent them to him and asked if he was seeing anything that I was missing to try.
                    still, "Keep looking."

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @WrCombs
                      last edited by

                      @WrCombs said in Windows 10 Reboots:

                      @Pete-S said in Windows 10 Reboots:

                      @WrCombs said in Windows 10 Reboots:

                      @Pete-S said in Windows 10 Reboots:

                      Could be hardware or software. Just replace the PC and install everything from scratch.

                      Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

                      basically, but what do I know.
                      Im just the new guy.
                      im over it.

                      Honestly, if you're not the boss man, just do it the way he wants it done.

                      and i've spent at lesat 5 hours on this issue over the last week.

                      Your boss has intentionally withheld a known fix from the customer for a week?

                      WrCombsW 1 Reply Last reply Reply Quote 0
                      • WrCombsW
                        WrCombs @scottalanmiller
                        last edited by

                        @scottalanmiller said in Windows 10 Reboots:

                        @WrCombs said in Windows 10 Reboots:

                        @Pete-S said in Windows 10 Reboots:

                        @WrCombs said in Windows 10 Reboots:

                        @Pete-S said in Windows 10 Reboots:

                        Could be hardware or software. Just replace the PC and install everything from scratch.

                        Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.

                        basically, but what do I know.
                        Im just the new guy.
                        im over it.

                        Honestly, if you're not the boss man, just do it the way he wants it done.

                        and i've spent at lesat 5 hours on this issue over the last week.

                        Your boss has intentionally withheld a known fix from the customer for a week?

                        what? no

                        He doesn't know either.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @WrCombs
                          last edited by

                          @WrCombs said in Windows 10 Reboots:

                          what? no
                          He doesn't know either.

                          This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?

                          WrCombsW 1 Reply Last reply Reply Quote 0
                          • WrCombsW
                            WrCombs @scottalanmiller
                            last edited by

                            @scottalanmiller said in Windows 10 Reboots:

                            @WrCombs said in Windows 10 Reboots:

                            what? no
                            He doesn't know either.

                            This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?

                            How does it conflict with rest of the thread? .

                            yes, I Suggested we re-image it.

                            You guys just said he's the boss, and he has final say so.

                            SO my suggestion was swept under the rug.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @WrCombs
                              last edited by

                              @WrCombs said in Windows 10 Reboots:

                              It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."

                              According to this, he claimed to know the issue.

                              WrCombsW 1 Reply Last reply Reply Quote -1
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said in Windows 10 Reboots:

                                Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

                                And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.

                                WrCombsW 1 Reply Last reply Reply Quote 0
                                • WrCombsW
                                  WrCombs @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Windows 10 Reboots:

                                  @WrCombs said in Windows 10 Reboots:

                                  It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."

                                  According to this, he claimed to know the issue.

                                  Of course he knows the issue.
                                  He's the one who got all of the emails.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @WrCombs
                                    last edited by

                                    @WrCombs said in Windows 10 Reboots:

                                    @Obsolesce said in Windows 10 Reboots:

                                    Tell it to not install drivers. It's a driver issue it seems.

                                    apparently someone has been updating and installing games on to this computer.

                                    And likely malware.

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Obsolesce
                                      last edited by

                                      @Obsolesce said in Windows 10 Reboots:

                                      @Dashrender said in Windows 10 Reboots:

                                      That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

                                      Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

                                      Have you used the MS Fixit tool for Windows Update? that might do the trick.

                                      Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)

                                      It's the impact to the customer, not the cost of his time that is the issue.

                                      ObsolesceO 1 Reply Last reply Reply Quote 0
                                      • WrCombsW
                                        WrCombs @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Windows 10 Reboots:

                                        @Dashrender said in Windows 10 Reboots:

                                        Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

                                        And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.

                                        and i gave a suggestion.

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said in Windows 10 Reboots:

                                          @WrCombs said in Windows 10 Reboots:

                                          googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

                                          Wipe and reload time - though I think we mentioned that several days ago. 😉

                                          Five days before, yes. At this point, not only is it the only sensible diagnostic position, given the random installation of software and known malware, it's the only smart path forward no matter what.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @WrCombs
                                            last edited by

                                            @WrCombs said in Windows 10 Reboots:

                                            This runs Aloha manager software, and apparently they downloaded a bunch of games, which we removed and scolded them for it, (not really because we can;t...but.)

                                            Presumably this means intentional sabotage and your contract would cover any cost of fixing issues that they caused through intentional misuse of the system. So that they are a ways away shouldn't be a factor.

                                            1 Reply Last reply Reply Quote 0
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