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    Cannot access USB drive

    Scheduled Pinned Locked Moved Unsolved IT Discussion
    intunegroup policylocal
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    • JaredBuschJ
      JaredBusch @1337
      last edited by

      @Pete-S said in Cannot access USB drive:

      Check the registry according to this:
      https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

      Well, that's not it.
      cb760c00-1579-4b2d-acfd-be936d02fcac-image.png

      1 1 Reply Last reply Reply Quote 0
      • ObsolesceO
        Obsolesce
        last edited by

        Is Windows up to date?

        Have you tried another USB drive?

        Have you checked in Disk Management?

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @Obsolesce
          last edited by

          @Obsolesce said in Cannot access USB drive:

          Is Windows up to date?

          Yes

          Have you tried another USB drive?

          Multiple

          Have you checked in Disk Management?

          As soon as you format it in DM, it pops up the error.

          ObsolesceO 1 Reply Last reply Reply Quote 0
          • ObsolesceO
            Obsolesce @JaredBusch
            last edited by

            @JaredBusch said in Cannot access USB drive:

            @Obsolesce said in Cannot access USB drive:

            Is Windows up to date?

            Yes

            Have you tried another USB drive?

            Multiple

            Have you checked in Disk Management?

            As soon as you format it in DM, it pops up the error.

            I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

            black3dynamiteB 1 Reply Last reply Reply Quote 0
            • black3dynamiteB
              black3dynamite @Obsolesce
              last edited by

              @Obsolesce said in Cannot access USB drive:

              @JaredBusch said in Cannot access USB drive:

              @Obsolesce said in Cannot access USB drive:

              Is Windows up to date?

              Yes

              Have you tried another USB drive?

              Multiple

              Have you checked in Disk Management?

              As soon as you format it in DM, it pops up the error.

              I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

              So it doesn't work with diskpart too?

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @black3dynamite
                last edited by

                @black3dynamite said in Cannot access USB drive:

                @Obsolesce said in Cannot access USB drive:

                @JaredBusch said in Cannot access USB drive:

                @Obsolesce said in Cannot access USB drive:

                Is Windows up to date?

                Yes

                Have you tried another USB drive?

                Multiple

                Have you checked in Disk Management?

                As soon as you format it in DM, it pops up the error.

                I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                So it doesn't work with diskpart too?

                Diskpart does everything it is supposed to do.

                once the format completes, windows tells you to fuck off.

                1 Reply Last reply Reply Quote 0
                • 1
                  1337 @JaredBusch
                  last edited by

                  @JaredBusch said in Cannot access USB drive:

                  @Pete-S said in Cannot access USB drive:

                  Check the registry according to this:
                  https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

                  Well, that's not it.

                  That sucks...

                  What does the device manager in Windows say? Maybe there is some USB host controller/hub driver that has become corrupted.

                  1 Reply Last reply Reply Quote 0
                  • zachary715Z
                    zachary715
                    last edited by

                    See if this registry key is present and what it is set to...

                    HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                    Name: AllowStorageCard
                    Type: DWORD
                    Value: 0 for block, 1 for allow

                    JaredBuschJ 1 Reply Last reply Reply Quote 1
                    • JaredBuschJ
                      JaredBusch @zachary715
                      last edited by

                      @zachary715 said in Cannot access USB drive:

                      See if this registry key is present and what it is set to...

                      HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                      Name: AllowStorageCard
                      Type: DWORD
                      Value: 0 for block, 1 for allow

                      I'm all out of ideas..

                      59be3082-bf44-4069-bd4c-f851bee0220e-image.png

                      ObsolesceO 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender
                        last edited by

                        Time to take a snap of the registry, then apply the change, then compare them.

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @Dashrender
                          last edited by

                          @Dashrender said in Cannot access USB drive:

                          Time to take a snap of the registry, then apply the change, then compare them.

                          It is already broke. that will not find a change.

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @JaredBusch
                            last edited by

                            @JaredBusch said in Cannot access USB drive:

                            @Dashrender said in Cannot access USB drive:

                            Time to take a snap of the registry, then apply the change, then compare them.

                            It is already broke. that will not find a change.

                            my bad - I meant get a new machine/image, snap before applied.. then apply snap again and compare.

                            1 Reply Last reply Reply Quote 0
                            • ObsolesceO
                              Obsolesce @JaredBusch
                              last edited by

                              @JaredBusch said in Cannot access USB drive:

                              I'm all out of ideas..

                              Try with Rufus on that same device.

                              1 Reply Last reply Reply Quote 0
                              • black3dynamiteB
                                black3dynamite
                                last edited by

                                @JaredBusch said in Cannot access USB drive:

                                HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                                Name: AllowStorageCard

                                @JaredBusch This link is based on XP and 2003 but can't hurt to compare to a working Windows 10 computer with the computer that is working correctly?
                                https://support.microsoft.com/en-us/help/823732/how-can-i-prevent-users-from-connecting-to-a-usb-storage-device

                                1 Reply Last reply Reply Quote 0
                                • dbeatoD
                                  dbeato
                                  last edited by

                                  I know I am late but this is probably what you are experiencing
                                  https://microsoftintune.uservoice.com/forums/291681-ideas/suggestions/35053123-have-windows-revert-to-default-settings-when-windo

                                  dbeatoD 1 Reply Last reply Reply Quote 0
                                  • dbeatoD
                                    dbeato @dbeato
                                    last edited by

                                    @dbeato supposedly this is a workaround
                                    https://social.technet.microsoft.com/Forums/en-US/a93b2214-48da-4dbd-89cd-a6b5ef77369f/resetting-device-profiles-without-retiring-device?forum=microsoftintuneprod

                                    JaredBuschJ 1 Reply Last reply Reply Quote 1
                                    • JaredBuschJ
                                      JaredBusch @dbeato
                                      last edited by

                                      @dbeato said in Cannot access USB drive:

                                      @dbeato supposedly this is a workaround
                                      https://social.technet.microsoft.com/Forums/en-US/a93b2214-48da-4dbd-89cd-a6b5ef77369f/resetting-device-profiles-without-retiring-device?forum=microsoftintuneprod

                                      Yeah, I was already assuming that, but I've checked every setting I can find related to USB access and made sure they were opened again.

                                      dbeatoD 1 Reply Last reply Reply Quote 1
                                      • dbeatoD
                                        dbeato @JaredBusch
                                        last edited by

                                        @JaredBusch I gotta test with my labs VMs and report findings later.

                                        1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch
                                          last edited by JaredBusch

                                          I still have no luck with this and I cannot find any settings that make any sense.

                                          I've become good friends with CreenConnect's command screen.

                                          #!ps
                                          #maxlength=50000
                                          #timeout=300000
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\default
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\current\device
                                          
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\1e05dd5d-a022-46c5-963c-b20de341170f\default\device
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\2648BF76-DA4B-409A-BFFA-6AF111C298A5\default\device
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\27A6435B-4F98-4B0C-9EE6-6D2B5A0C7879\default\device
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\8d196d7f-3eef-48ad-8bea-be749f12d3ad\default\device
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\8fb7d64e-70fc-4f9d-89ee-d486817534df\default\device
                                          Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\PolicyManager\Providers\fc01e91f-914c-45af-9d7c-0b2e5fbedf62\default\device
                                          

                                          e159f088-abf7-45db-addc-1c7f529231fe-image.png

                                          1 Reply Last reply Reply Quote 0
                                          • notverypunnyN
                                            notverypunny
                                            last edited by notverypunny

                                            Since the registry seems to be the pain-point, as much as they may be looked down upon by lots of the folks here, have you tried any of the registry "cleaner" tools? Ccleaner and Wise365 both have portable versions and they both allow you to run an analysis without applying any changes.

                                            1 Reply Last reply Reply Quote 0
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