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    MS O365 Autodiscovery: Failing

    Scheduled Pinned Locked Moved IT Discussion
    autodiscoveryo365outlook
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    • DashrenderD
      Dashrender @gjacobse
      last edited by

      @gjacobse Change DNS to 1.1.1.1 and try, then change it back to internal DNS...

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      • dbeatoD
        dbeato @gjacobse
        last edited by

        @gjacobse said in MS O365 Autodiscovery: Failing:

        ounts, but my account auto configured in mere seconds over the completely failing the user is getting.

        I get this with the wrong account in Credential Manger or on the Windows Accounts

        583f1596-228f-4d18-a1b0-3338d1ba8c06-image.png

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        • gjacobseG
          gjacobse
          last edited by

          Sidetracked, late update.
          Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

          ADUC / AAD both showed the user as valid and licensed

          DustinB3403D travisdh1T 2 Replies Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @gjacobse
            last edited by

            @gjacobse is auto discover disabled for this user?

            dbeatoD 1 Reply Last reply Reply Quote 0
            • dbeatoD
              dbeato @DustinB3403
              last edited by

              @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @dbeato
                last edited by

                @dbeato said in MS O365 Autodiscovery: Failing:

                @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                dbeatoD 1 Reply Last reply Reply Quote 1
                • travisdh1T
                  travisdh1 @gjacobse
                  last edited by

                  @gjacobse said in MS O365 Autodiscovery: Failing:

                  Sidetracked, late update.
                  Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                  ADUC / AAD both showed the user as valid and licensed

                  Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                  That or just break down and install the PWA version and be done with it.

                  gjacobseG 1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse @travisdh1
                    last edited by

                    @travisdh1 said in MS O365 Autodiscovery: Failing:

                    @gjacobse said in MS O365 Autodiscovery: Failing:

                    Sidetracked, late update.
                    Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                    ADUC / AAD both showed the user as valid and licensed

                    Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                    That or just break down and install the PWA version and be done with it.

                    MS SaRA - Yes,.. Sara was used, and useless.

                    travisdh1T 1 Reply Last reply Reply Quote 0
                    • travisdh1T
                      travisdh1 @gjacobse
                      last edited by

                      @gjacobse said in MS O365 Autodiscovery: Failing:

                      @travisdh1 said in MS O365 Autodiscovery: Failing:

                      @gjacobse said in MS O365 Autodiscovery: Failing:

                      Sidetracked, late update.
                      Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                      ADUC / AAD both showed the user as valid and licensed

                      Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                      That or just break down and install the PWA version and be done with it.

                      MS SaRA - Yes,.. Sara was used, and useless.

                      Dang. Sorry man. Outlook errors are so unhelpful.

                      1 Reply Last reply Reply Quote 0
                      • E
                        Eric Ross
                        last edited by

                        I had a similar problem several months ago with an existing O365 account. The user could no longer configure Outlook for their account and the problem happened across 3 machines. The user could access the online version of Outlook. After spending weeks with MS support with no success, I ended up disabling MFA for the user and Outlook worked again. After testing a few things, I enabled MFA again and it stayed working. No idea why that was the fix, but we've had a lot of problems enabling MFA for users.

                        Hope this helps.

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                        • dbeatoD
                          dbeato @DustinB3403
                          last edited by

                          @dustinb3403 said in MS O365 Autodiscovery: Failing:

                          @dbeato said in MS O365 Autodiscovery: Failing:

                          @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                          No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                          Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                          DustinB3403D 1 Reply Last reply Reply Quote 0
                          • DustinB3403D
                            DustinB3403 @dbeato
                            last edited by

                            @dbeato said in MS O365 Autodiscovery: Failing:

                            @dustinb3403 said in MS O365 Autodiscovery: Failing:

                            @dbeato said in MS O365 Autodiscovery: Failing:

                            @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                            No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                            Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                            Just a P2 license to setup a conditional access license for the administrator account(s). The user accounts don't require this level of licensing.

                            Why is it a confusing question?

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