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    Eaton Rack Mount 5P: power on issue

    Scheduled Pinned Locked Moved IT Discussion
    eatoneaton rack mountupsfailed power on
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    • jt1001001J
      jt1001001 @gjacobse
      last edited by

      @gjacobse Could just need new batteries maybe one of the cell's is low

      gjacobseG 1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse @jt1001001
        last edited by

        @jt1001001 said in Eaton Rack Mount 5P: power on issue:

        @gjacobse Could just need new batteries maybe one of the cell's is low

        While possible- it’s a new unit.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @gjacobse
          last edited by

          @gjacobse said in Eaton Rack Mount 5P: power on issue:

          @jt1001001 said in Eaton Rack Mount 5P: power on issue:

          @gjacobse Could just need new batteries maybe one of the cell's is low

          While possible- it’s a new unit.

          But might have been on a shelf for a while?

          gjacobseG 1 Reply Last reply Reply Quote 0
          • gjacobseG
            gjacobse @scottalanmiller
            last edited by

            @scottalanmiller said in Eaton Rack Mount 5P: power on issue:

            @gjacobse said in Eaton Rack Mount 5P: power on issue:

            @jt1001001 said in Eaton Rack Mount 5P: power on issue:

            @gjacobse Could just need new batteries maybe one of the cell's is low

            While possible- it’s a new unit.

            But might have been on a shelf for a while?

            True,
            Pulled it down and testing it… likely will need to exchange it. Reset, pulled the battery,.. still doesn’t want to turn on… but you clearly hear it ‘running’ while charging.

            PhlipElderP 1 Reply Last reply Reply Quote 0
            • PhlipElderP
              PhlipElder @gjacobse
              last edited by

              @gjacobse said in Eaton Rack Mount 5P: power on issue:

              @scottalanmiller said in Eaton Rack Mount 5P: power on issue:

              @gjacobse said in Eaton Rack Mount 5P: power on issue:

              @jt1001001 said in Eaton Rack Mount 5P: power on issue:

              @gjacobse Could just need new batteries maybe one of the cell's is low

              While possible- it’s a new unit.

              But might have been on a shelf for a while?

              True,
              Pulled it down and testing it… likely will need to exchange it. Reset, pulled the battery,.. still doesn’t want to turn on… but you clearly hear it ‘running’ while charging.

              Does it have a network management card installed so that you can look at the logs? It could be a controller fault, a charging circuit fault, battery, and others.

              1 Reply Last reply Reply Quote 0
              • NHCSAdminN
                NHCSAdmin @gjacobse
                last edited by

                @gjacobse Is the power input set to the correct voltage? We ran into something similar with the 9p line where the power from the street was 208 but of course the generator was at 240. With the UPS set to 208 and the batteries not at 100% it would not turn on while the UPS was running. We found it out the hardway when the power went on and the generator did not kick on and the batteries drained down. Then the generator repair tech got the generator on but it didnt matter since we couldnt turn on the unit since it was set to 208. Confirmed it with Eaton and all.

                gjacobseG 1 Reply Last reply Reply Quote 1
                • gjacobseG
                  gjacobse @NHCSAdmin
                  last edited by

                  @NHCSAdmin said in Eaton Rack Mount 5P: power on issue:

                  @gjacobse Is the power input set to the correct voltage? We ran into something similar with the 9p line where the power from the street was 208 but of course the generator was at 240. With the UPS set to 208 and the batteries not at 100% it would not turn on while the UPS was running. We found it out the hardway when the power went on and the generator did not kick on and the batteries drained down. Then the generator repair tech got the generator on but it didnt matter since we couldnt turn on the unit since it was set to 208. Confirmed it with Eaton and all.

                  That's a good call - but sadly no.

                  I pulled it out of the rack - thankful for the use of a lift as pulling it down from twelve-fifteen feet up on a step-ladder would have been no joy.

                  Walked it across the warehouse and plugged it back in and noticed that the reported state of charge on the battery was 88%.

                  Wait, what now? you lost twelve percent, powered off and no load while I walked across the building? That can't be right.

                  Unit's going back RMA as failed..

                  1 1 Reply Last reply Reply Quote 0
                  • 1
                    1337 @gjacobse
                    last edited by 1337

                    @gjacobse said in Eaton Rack Mount 5P: power on issue:

                    @NHCSAdmin said in Eaton Rack Mount 5P: power on issue:

                    @gjacobse Is the power input set to the correct voltage? We ran into something similar with the 9p line where the power from the street was 208 but of course the generator was at 240. With the UPS set to 208 and the batteries not at 100% it would not turn on while the UPS was running. We found it out the hardway when the power went on and the generator did not kick on and the batteries drained down. Then the generator repair tech got the generator on but it didnt matter since we couldnt turn on the unit since it was set to 208. Confirmed it with Eaton and all.

                    That's a good call - but sadly no.

                    I pulled it out of the rack - thankful for the use of a lift as pulling it down from twelve-fifteen feet up on a step-ladder would have been no joy.

                    Walked it across the warehouse and plugged it back in and noticed that the reported state of charge on the battery was 88%.

                    Wait, what now? you lost twelve percent, powered off and no load while I walked across the building? That can't be right.

                    Unit's going back RMA as failed..

                    Lead acid batteries (VRLA) can't be left uncharged for long periods of time. It cause sulphation on the cells and destroys the battery. Recommended storage time without charging is 6 months at room temperature.

                    So having an UPS sitting on a shelf is a bad idea. It should be hooked up at least every 6 month.

                    So this has nothing to do with Eaton. It's just how the battery chemistry works.

                    If you had the UPS sitting for a long time without installing it, this could be a factor.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @1337
                      last edited by

                      @Pete-S said in Eaton Rack Mount 5P: power on issue:

                      So this has nothing to do with Eaton. It's just how the battery chemistry works.

                      Not true, it is a new unit. It is Eaton's responsibility. That or the distributor, depending on how it was purchased.

                      Either way, it is RMA as failed/bad on delivery.

                      Yes, the "problem" could be the battery, but still a vendor issue.

                      1 1 Reply Last reply Reply Quote 0
                      • DanpD
                        Danp
                        last edited by

                        Technically, it could be a new unit that they purchased months ago and is finally being put into production. 😉

                        1 Reply Last reply Reply Quote 0
                        • 1
                          1337 @JaredBusch
                          last edited by

                          @JaredBusch said in Eaton Rack Mount 5P: power on issue:

                          @Pete-S said in Eaton Rack Mount 5P: power on issue:

                          So this has nothing to do with Eaton. It's just how the battery chemistry works.

                          Not true, it is a new unit. It is Eaton's responsibility. That or the distributor, depending on how it was purchased.

                          Either way, it is RMA as failed/bad on delivery.

                          Yes, the "problem" could be the battery, but still a vendor issue.

                          Sure, the vendor have to replace it.

                          I'm just saying in case you buy an UPS of any brand and you have it as a spare sitting on the shelf in it's box for three years. Then there is a very high probablility the battery is damaged - even if you are covered under warranty. The higher the temperature, the lower the life span.

                          I brought this up just because it was mentioned that it's possible it has been sitting on the shelf for a while.

                          1 Reply Last reply Reply Quote 0
                          • gjacobseG
                            gjacobse
                            last edited by

                            Found the issue with the assistance of Eaton Support.

                            The Remote Power On/Off connector - jumper- is missing.

                            Needs this jumper to power on
                            2EE5ED97-62D4-4E63-9596-529D258B6C7E.jpeg

                            RojoLocoR PhlipElderP 2 Replies Last reply Reply Quote 1
                            • RojoLocoR
                              RojoLoco @gjacobse
                              last edited by

                              @gjacobse awesome.... random ports with secret functionality!

                              1 Reply Last reply Reply Quote 0
                              • PhlipElderP
                                PhlipElder @gjacobse
                                last edited by PhlipElder

                                @gjacobse said in Eaton Rack Mount 5P: power on issue:

                                Found the issue with the assistance of Eaton Support.

                                The Remote Power On/Off connector - jumper- is missing.

                                Needs this jumper to power on
                                2EE5ED97-62D4-4E63-9596-529D258B6C7E.jpeg

                                Going to be blunt here: That's just a plain fucking stupid, asinine, head up the ass design.

                                The only connectors on the back of the APC units we deploy are network, sensors, Network RJ45, Serial via RJ45, Female Extension Battery Pack connector, and some fans. Oh, and a ground screw. That's important too.

                                PhlipElderP 1 Reply Last reply Reply Quote 2
                                • PhlipElderP
                                  PhlipElder @PhlipElder
                                  last edited by PhlipElder

                                  @PhlipElder 67f0f91e-9123-4f6d-b388-cac7b787e704-image.png
                                  Don't forget to ground that sucker.

                                  1 Reply Last reply Reply Quote 0
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