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    Reluctant to recommend servers that aren't new?

    Scheduled Pinned Locked Moved IT Discussion
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    • NaraN
      Nara @ryan from xbyte
      last edited by

      @ryan-from-xbyte said:

      @Nara some of our customers use some of their savings to buy extra parts to have in the shelf. They can then swap out in case of a failure. That gives them even less downtime than having a 4 hour warranty.

      That could be handy.

      1 Reply Last reply Reply Quote 0
      • ryan from xbyteR
        ryan from xbyte @Nara
        last edited by

        @Nara How do you handle that now? Even a 4-hour response warranty would result in a half day downtime.

        NaraN 1 Reply Last reply Reply Quote 0
        • ryan from xbyteR
          ryan from xbyte
          last edited by

          Our biggest hurdle is customers who have their servers hosted at a datacenter. The extra step of having to go to another facility makes a non-onsite warranty difficult to use.

          NaraN 1 Reply Last reply Reply Quote 0
          • ?
            A Former User
            last edited by

            ryan, are you getting "chats"?

            ryan from xbyteR 1 Reply Last reply Reply Quote 0
            • ryan from xbyteR
              ryan from xbyte @A Former User
              last edited by

              @Hubtech I am now. I didn't know that was a chat request. I thought it was just telling me that you were online. I just received your request and will work something up. I am going over to my mother's for her birthday, so I won't be able to get you anything until tomorrow AM.

              1 Reply Last reply Reply Quote 0
              • NaraN
                Nara @ryan from xbyte
                last edited by

                @ryan-from-xbyte said:

                @Nara How do you handle that now? Even a 4-hour response warranty would result in a half day downtime.

                When possible, I get an extra server for N+1 onsite, or set up a server with a replicated copy offsite.

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                • NaraN
                  Nara @ryan from xbyte
                  last edited by

                  @ryan-from-xbyte said:

                  Our biggest hurdle is customers who have their servers hosted at a datacenter. The extra step of having to go to another facility makes a non-onsite warranty difficult to use.

                  But since the equipment's in a datacenter, the power's generally cleaner, and the environment's favorable on the servers. Wouldn't that generally result in lower failure rates? Most datacenters I've been to have workbenches to do hardware work and space for customers or remote hands to get work done while they wait for a tech.

                  ryan from xbyteR 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said:

                      @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                      We normally buy "off lease" so about three years old.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @Dashrender said:

                        @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                        We normally buy "off lease" so about three years old.

                        How much longer do you run them? We did this about 4 years ago, much to my surprise most of them are still in service. They all came with XP. All of them are slated to be replaced ASAP.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said:

                          @scottalanmiller said:

                          @Dashrender said:

                          @scottalanmiller how old of refurb PCs are you buying? or are they all factory defects that have been repaired, so not technically new, but no real age either?

                          We normally buy "off lease" so about three years old.

                          How much longer do you run them? We did this about 4 years ago, much to my surprise most of them are still in service. They all came with XP. All of them are slated to be replaced ASAP.

                          Six or more years. Desktops don't age like they used to.

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            Six or more years. Desktops don't age like they used to.

                            You run them for 6 additional years? When did you start that? Other than failure, what do you use as a measure to replace them?

                            Though I can't say much - we had desktops purchased in 1999 (Windows 98) that were upgraded to XP and the last ones were replaced in 2010.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Dashrender
                              last edited by

                              @Dashrender said:

                              @scottalanmiller said:

                              Six or more years. Desktops don't age like they used to.

                              You run them for 6 additional years? When did you start that? Other than failure, what do you use as a measure to replace them?

                              Though I can't say much - we had desktops purchased in 1999 (Windows 98) that were upgraded to XP and the last ones were replaced in 2010.

                              Really don't see failure. We replace the spinning rust with SSD and they run great. I'm on one of the oldest desktops in the company, maybe the oldest, and no issues at all. Runs Windows 8.1 very fast. We add memory and good graphics cards and that really makes them scream. It's not a new gaming rig or anything, but I can do pretty much anything without the slightest issues. We would only be replacing them for performance concerns and we aren't running into those yet. My desktop isn't nine years old yet but will easily be when it gets replaced.

                              ryan from xbyteR 1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                Until recently I was a 6 year old Q6600 with 8 gig RAM. I was/am surprised how snappy it still was (yeah I too had an SSD and did have to replace a failed video card and power supply) I still have that machine and plan to use it as a lab box - now I need more space on my desk for another monitor.

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  I run dual 27" off of my old system.

                                  1 Reply Last reply Reply Quote 0
                                  • ryan from xbyteR
                                    ryan from xbyte @Nara
                                    last edited by

                                    @Nara said:

                                    @ryan-from-xbyte said:

                                    Our biggest hurdle is customers who have their servers hosted at a datacenter. The extra step of having to go to another facility makes a non-onsite warranty difficult to use.

                                    But since the equipment's in a datacenter, the power's generally cleaner, and the environment's favorable on the servers. Wouldn't that generally result in lower failure rates? Most datacenters I've been to have workbenches to do hardware work and space for customers or remote hands to get work done while they wait for a tech.

                                    The issue is not the space to do the work, but having to travel to the datacenter to do the work. We offer a next business day warranty which is great for those with inhouse servers or local access to the servers, but when it can be challenging if they have to travel an hour to get to the datacenter. Some datacenters will offer remote hands, but it may be an extra charge that they have to factor in when comparing their options.

                                    We are starting to work out deals with more datacenters to include remote hands with hosting if we bring them customers. These partnerships will eliminate that issue.

                                    1 Reply Last reply Reply Quote 1
                                    • ryan from xbyteR
                                      ryan from xbyte @scottalanmiller
                                      last edited by

                                      @scottalanmiller 9 years out of a desktop is amazing.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @ryan from xbyte
                                        last edited by

                                        @ryan-from-xbyte said:

                                        @scottalanmiller 9 years out of a desktop is amazing.

                                        Not so much these days. Most people upgrade their desktops for weird reasons. I've not seen many replacements for business or performance reason, at least with IT staff. Seems to be gaming driving most updates and not work.

                                        ryan from xbyteR 1 Reply Last reply Reply Quote 0
                                        • ryan from xbyteR
                                          ryan from xbyte @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          @ryan-from-xbyte said:

                                          @scottalanmiller 9 years out of a desktop is amazing.

                                          Not so much these days. Most people upgrade their desktops for weird reasons. I've not seen many replacements for business or performance reason, at least with IT staff. Seems to be gaming driving most updates and not work.

                                          In the past, wouldn't the new operating systems push the need for new desktops?

                                          1 Reply Last reply Reply Quote 1
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            In the far past, yes. But Vista was the last Windows release with that problem and Linux never had that issues.

                                            Since Vista, every Windows release is lighter and faster than the one before. So the hardware requirements actually decrease with updates. Our boxes run better today than when purchased!

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