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    Ubiquiti UniFi AP: Signal drop out issue.

    Scheduled Pinned Locked Moved IT Discussion
    ubntubiquitiunifiaccess point
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    • gjacobseG
      gjacobse @scottalanmiller
      last edited by

      @scottalanmiller said:

      We Tweeted directly to them the other day too. No response from them though.

      I have a response... but only for some of what I have already given... Screen shot of error? I don't have one really.. just poor signal quality. sigh

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch
        last edited by

        Your best solution will be another AP to prove issues.

        Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

        gjacobseG 1 Reply Last reply Reply Quote 1
        • gjacobseG
          gjacobse @JaredBusch
          last edited by

          @JaredBusch said:

          Your best solution will be another AP to prove issues.

          Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

          Maybe as such as this?

          2015-08-21-175250.png

          Pulled out a EnGenius AP I happen to have. The main signal on it didn't bounce around. I even walked around and went upstairs and sat just 3 feet away from the UniFi AP.

          Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.

          MattSpellerM 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch
            last edited by

            @JaredBusch said:

            Your best solution will be another AP to prove issues.

            @g.jacobse said:

            Maybe as such as this?

            No, you need to get a second UAP to prove a hardware problem or software problem.

            If a second UAP does exactly the same thing, then you have a problem with the UniFi software (firmware most likely). If it does not have this problem, then the problem is the hardware. Request a RMA if under warranty and move on.

            gjacobseG 1 Reply Last reply Reply Quote 0
            • MattSpellerM
              MattSpeller @gjacobse
              last edited by

              @g.jacobse said:

              Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.

              A lot of the time that can actually improve signal quality haha

              1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch
                last edited by

                Yes, as I mentioned in Skype, I think, pretty much every AP in the world should never be set to high power in a normal residence.

                Those power levels will overwhelm the radio in the phone/device.

                MattSpellerM 1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Fewer signals bouncing all over the place.

                  1 Reply Last reply Reply Quote 0
                  • MattSpellerM
                    MattSpeller @JaredBusch
                    last edited by

                    @JaredBusch Yup, most of the AP's you'll see come juiced up too far IMHO

                    If you're giving up on your unifi AP, maybe try throwing DD-WRT on it for giggles - might be surprised, who knows.

                    1 Reply Last reply Reply Quote 1
                    • MattSpellerM
                      MattSpeller
                      last edited by

                      http://www.dd-wrt.com/phpBB2/viewforum.php?f=31

                      1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        Requires DD-WRT professional subscription if I understand how DD-WRT works..

                        MattSpellerM 1 Reply Last reply Reply Quote 0
                        • gjacobseG
                          gjacobse @JaredBusch
                          last edited by

                          @JaredBusch said:

                          @JaredBusch said:

                          Your best solution will be another AP to prove issues.

                          @g.jacobse said:

                          Maybe as such as this?

                          No, you need to get a second UAP to prove a hardware problem or software problem.

                          If a second UAP does exactly the same thing, then you have a problem with the UniFi software (firmware most likely). If it does not have this problem, then the problem is the hardware. Request a RMA if under warranty and move on.

                          Buggers - I have enough hardware around here. Rather avoid another purchase if I can avoid it. Though, I suppose could split coverage of the house, and drop the output power then.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @gjacobse
                            last edited by

                            @g.jacobse said:

                            Buggers - I have enough hardware around here. Rather avoid another purchase if I can avoid it. Though, I suppose could split coverage of the house, and drop the output power then.

                            Assuming it is under warranty, I am sure that you could easily get an RMA approved for your current UAP if you have opened a support case and sent in the screenshots and such.

                            You will just have to be without it for two weeks or so.

                            Buying a second was a suggestion to not be without one.

                            1 Reply Last reply Reply Quote 0
                            • gjacobseG
                              gjacobse
                              last edited by

                              @JaredBusch said:

                              @g.jacobse said:

                              Buggers - I have enough hardware around here. Rather avoid another purchase if I can avoid it. Though, I suppose could split coverage of the house, and drop the output power then.

                              Assuming it is under warranty, I am sure that you could easily get an RMA approved for your current UAP if you have opened a support case and sent in the screenshots and such.

                              You will just have to be without it for two weeks or so.

                              Buying a second was a suggestion to not be without one.

                              LOL... I am not AP poor.. If I pulled my gear from the neighbors I'd have to Linksys WAP54G APs, then there is the UniFi AP and the EnGenius..

                              At one time I had a bridge going to their house to give them internet. But that was some time back and they now have their own service. Bridge is down,.. I just never bothered to go get it. Come to think of it,.. there may be a Linksys wireless router over there too..

                              1 Reply Last reply Reply Quote 0
                              • MattSpellerM
                                MattSpeller @JaredBusch
                                last edited by

                                @JaredBusch said:

                                Requires DD-WRT professional subscription if I understand how DD-WRT works..

                                Ahhh too bad

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