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    Problem attempting to patch Exchange 2007 (SBS2008)

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    • JaredBuschJ
      JaredBusch
      last edited by

      I have a client with an on site SBS server for which I am attempting to get all the components updated.

      Windows Updates are complete and Exchange was patch to SP3 a year or so ago.

      The problem I am having is a failure to apply Rollup Update 17. I checked the Exchange version, and it sure looks like it is raw SP3.

      img

      So I thought I would download Rollup Update 1 but it appears to be saying it is 14?

      img

      Looking at installed updates, this would explain it. Up until 14, seems to apready be applied?

      img

      Going to download 15 now and try that then.

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      • JaredBuschJ
        JaredBusch
        last edited by

        The error log is 220,000 rows. not going to dump it in here..

        But here are a few bits.

        === Verbose logging started: 8/29/2015  17:12:13  Build type: SHIP UNICODE 4.05.6002.00  Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (B4:78) [17:12:13:461]: Resetting cached policy values
MSI (c) (B4:78) [17:12:13:461]: Machine policy value 'Debug' is 0
MSI (c) (B4:78) [17:12:13:461]: ******* RunEngine:
		   ******* Product: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
		   ******* Action: 
		   ******* CommandLine: **********
MSI (c) (B4:78) [17:12:13:461]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (B4:78) [17:12:13:477]: Cloaking enabled.
MSI (c) (B4:78) [17:12:13:477]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B4:78) [17:12:13:477]: End dialog not enabled
MSI (c) (B4:78) [17:12:13:477]: Original package ==> C:\Windows\Installer\9e4e89.msi
MSI (c) (B4:78) [17:12:13:477]: Package we're running from ==> C:\Windows\Installer\9e4e89.msi
MSI (c) (B4:78) [17:12:13:524]: APPCOMPAT: looking for appcompat database entry with ProductCode '{24B2C164-DE66-44FE-B468-A46D9D5E6B31}'.
MSI (c) (B4:78) [17:12:13:524]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (B4:78) [17:12:13:555]: MSCOREE not loaded loading copy from system32
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\2450d0.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\4548bc25.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\30d2dd04.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\9b12058e.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\37a812.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\1787be.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\4db72bbb.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\2ef9d4c5.msp'.
MSI (c) (B4:78) [17:12:13:774]: Original patch ==> C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp
MSI (c) (B4:78) [17:12:13:774]: Patch we're running from ==> C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
MSI (c) (B4:78) [17:12:13:774]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp' against software restriction policy
MSI (c) (B4:78) [17:12:13:774]: SOFTWARE RESTRICTION POLICY: C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp has a digital signature
MSI (c) (B4:78) [17:12:14:711]: SOFTWARE RESTRICTION POLICY: C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (B4:78) [17:12:14:711]: SequencePatches starts. Product code: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}, Product version: 8.3.83.6, Upgrade code: {176A0BF3-6A69-4EEB-95D6-F67F0E9751E0}, Product language 1033
MSI (c) (B4:78) [17:12:14:774]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
MSI (c) (B4:78) [17:12:14:993]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.

        ....

        === Logging stopped: 8/29/2015  17:23:45 ===
MSI (c) (B4:78) [17:23:45:289]: Product: Microsoft Exchange Server - Update 'Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\aciadmin\AppData\Local\Temp\MSId12d0.LOG.

MSI (c) (B4:78) [17:23:45:289]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Update Name: Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1. Installation success or error status: 1603.

MSI (c) (B4:78) [17:23:45:289]: Note: 1: 1729 
MSI (c) (B4:78) [17:23:45:289]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:305]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:305]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:305]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:336]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:336]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:336]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:351]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:367]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:367]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:383]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:383]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:383]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:414]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:414]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:414]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:430]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:430]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:430]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:461]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:461]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:461]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:476]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:476]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:476]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:508]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:508]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:508]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:508]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:523]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:523]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:523]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:555]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:555]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:555]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:570]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:570]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:570]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:601]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:742]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:742]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:758]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:758]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:758]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:789]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:789]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:789]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:805]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:805]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:805]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:836]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:836]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:836]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:851]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:867]: Transforming table Error.

MSI (c) (B4:78) [17:23:45:867]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (B4:78) [17:23:45:867]: Product: Microsoft Exchange Server -- Configuration failed.

MSI (c) (B4:78) [17:23:45:867]: Windows Installer reconfigured the product. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Reconfiguration success or error status: 1603.

MSI (c) (B4:78) [17:23:45:867]: Attempting to delete file C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
MSI (c) (B4:78) [17:23:45:867]: Unable to delete the file. LastError = 32
MSI (c) (B4:78) [17:23:45:883]: Grabbed execution mutex.
MSI (c) (B4:78) [17:23:45:883]: Cleaning up uninstalled install packages, if any exist
MSI (c) (B4:78) [17:23:45:883]: Attempting to delete file C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
MSI (c) (B4:78) [17:23:45:898]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/29/2015  17:23:45 ===
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        • JaredBuschJ
          JaredBusch
          last edited by

          No joy..
          img

          1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch
            last edited by

            I think the biggest problem here is what version of Exchange is this thing really running?

            The powershell cmdlet clearly states unpatched Exchange 2007 SP3. But Windows update history says it is up to Rollup Update 14..

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            • nadnerBN
              nadnerB
              last edited by

              This might sound daft but did you "Run As" Administrator?

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              • nadnerBN
                nadnerB
                last edited by nadnerB

                That version the Powershell is spitting out is a really weird version number (in OP).

                http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx
                ^ that link says that Microsoft Exchange Server 2007 SP3 (no RU) is version 8.3.083.6
                Which your log file dump also says that it is

                MSI (c) (B4:78) [17:12:14:711]: SequencePatches starts. Product code: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}, Product version: 8.3.83.6, Upgrade code: {176A0BF3-6A69-4EEB-95D6-F67F0E9751E0}, Product language 1033
                MSI (c) (B4:78) [17:12:14:774]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
                MSI (c) (B4:78) [17:12:14:993]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.

                MSI (c) (B4:78) [17:23:45:289]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Update Name: Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1. Installation success or error status: 1603.

                EDIT: Version numbers link http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx

                1 Reply Last reply Reply Quote 0
                • nadnerBN
                  nadnerB
                  last edited by

                  Have you seen this: https://support.microsoft.com/en-us/kb/2784788 ?

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • nadnerBN
                    nadnerB
                    last edited by

                    Did you reboot before attempting to install the RU?

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @nadnerB
                      last edited by

                      @nadnerB said:

                      Did you reboot before attempting to install the RU?

                      Rebooted multiple times over the weekend.

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                      • JaredBuschJ
                        JaredBusch @nadnerB
                        last edited by JaredBusch

                        @nadnerB said:

                        Have you seen this: https://support.microsoft.com/en-us/kb/2784788 ?

                        No, and that is not it after searching more carefully.

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                        • JaredBuschJ
                          JaredBusch
                          last edited by JaredBusch

                          the log has this.

                          MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\2450d0.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\4548bc25.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\30d2dd04.msp'.
MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\9b12058e.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\37a812.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\1787be.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\4db72bbb.msp'.
MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\2ef9d4c5.msp'.
MSI (c) (B4:78) [17:12:13:774]: Original patch ==> C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp

                          It does find these apparently..

                          MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {72C048CD-EEE3-4D28-9140-E41E7773EDA5}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.279.3	Order: 0
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {3CB9909C-1466-4F1A-89C7-72B3BBD61D81}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.279.5	Order: 1
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {E9730840-6730-446B-BBAE-1866F024031E}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.297.2	Order: 2
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {C0DBC2AC-7FA8-46AF-A389-179FAB1D8102}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.298.3	Order: 3
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {9750A7B7-545E-473F-B2BA-5D79157CC280}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.327.1	Order: 4
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {193F22C5-6469-44B9-BBC3-067C725B3FE0}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.342.4	Order: 5
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {373F441B-FE35-42C4-8A6B-84BB431C609D}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.348.2	Order: 6
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {CE370EC7-8AF5-43BE-829C-73CEF5598C5D}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.379.2	Order: 7
MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {BF73925F-9C98-444F-9455-8DC63A79B9C2}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.417.1	Order: 8

                          That looksa like it started with update rollup 8
                          http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx#D

                          This list precisely matches the Windows update history screen.

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