Testing Out Comodo One RMM and Helpdesk
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@JaredBusch said
It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .
Not a bad idea really.
When we were looking at RMM, we decided on N-Able, who works the same way.
Freemium, exactly the right word!
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Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
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@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.
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@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@RojoLoco said in Testing Out Comodo One RMM and Helpdesk:
Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?
I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.
That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.
Doesn't seem to.
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How goes the bandwidth with those agents phoning home?
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I have comodo one, but I need to spend more time with it.
I have been using their Endpoint management system with great results. But they are going to mothball that solution, and go fully cloud based.
I will be forced to move to that platform fully myself, or find something else. But for the price it's nice. Also they have their version of the malware analysis tool ( like anubus)
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Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Awesome, except that now I have to work on that ticket
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Someone at the SpiceCorp of Chicagoland last night is a new user of Comodo RMM and likes it.
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So far it seems pretty good. We still have a LOT of testing to do but it's working well.
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What were you using before? and why are you leaving it?
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We have been using hosted Spiceworks. It does so little and doesn't even work consistently. So we are looking for a new option. So far the RMM side of Comodo One seems really awesome too.
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@Minion-Queen I've been seeing people comment on that recently. Login and access issues?
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This will run along side your Screen Connect install, right?
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Just making sure.
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Any RMM should have a remote access method. Otherwise it is not a good RMM.
But my understanding of Comodo One is that it does some RPD type thing. Not looked into it personally.
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@scottalanmiller and @gjacobse did you integrate with AD or just build a few uses into Comodo One?
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We will be using it side by side. I know that there is patch management etc. in Comodo One but I have yet to really use it. SO CRAZY THIS WEEK!!
