What Are You Doing Right Now
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After 3 hours on the phone with a Microsoft rep... this time from India and California... it was determined that I will need to send the device back in (I just got it last Wednesday at 4:30) and wait 8 days for a replacement... oh joy...
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boy, at this point you should be getting expedited shipping...
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@Dashrender said:
boy, at this point you should be getting expedited shipping...
Agreed. If this is their screw-up, which it is, then they need to make it right, and not over the course of 8 days...
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@Dashrender said:
boy, at this point you should be getting expedited shipping...
That's what I said... They do offer advanced delivery but that is 3-5 days still.... Which would normally be fine, but the user is leaving on a 9 day trip on Wednesday. Thankfully I have a desktop-replacement laptop that he can use for the time being, but getting on an airplane with that vs. a Surface is just nuts.
I've been considering it for awhile now but this may be the clincher for doing a different hybrid device instead of the Surface.
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@thanksaj said:
You got a puppy @scottalanmiller ?!
No, we were hanging at the in-laws. They got it a week ago.
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@Minion-Queen said:
Monday after holiday weekend = I NEED MORE COFFEE!!!
What a crazy day it has been. Drove all morning and the phone was ringing as I walked in the door and I've been on the phone continuously for 4.25 hours now. That was exhausting.
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@thanksaj said:
First day at the new job...had to wake up before 7 this morning... not that I've slept for days anyways...
How did it go?
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@Minion-Queen said:
Very quiet around here today. Is everyone getting back into the groove after a long weekend?
That's because WE are all on the phone instead today!
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@thanksaj said:
Hmmm, I've always had to deal with India. Then again, only time I ever call MS is when I have an activation issue. Most of the time I work it out via the automated system, but the guys I get when that doesn't work are always in India...
How do you know that it was India? Rarely do they tell you.
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@thanksaj said:
I disagree. You can still provide good customer service if you're outside your training.
Training does not equal script. They are rarely allowed to deviate from script. Doesn't matter what they are capable of.
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@coliver said:
@Dashrender said:
boy, at this point you should be getting expedited shipping...
That's what I said... They do offer advanced delivery but that is 3-5 days still.... Which would normally be fine, but the user is leaving on a 9 day trip on Wednesday. Thankfully I have a desktop-replacement laptop that he can use for the time being, but getting on an airplane with that vs. a Surface is just nuts.
I've been considering it for awhile now but this may be the clincher for doing a different hybrid device instead of the Surface.
This is definitely a selling point for iPad. Microsoft is not an enterprise hardware vendor, neither is Apple. But Apple Stores give same day service, all over the world. HP or Dell would have a device there later today or tomorrow. Microsoft is setup to deal with consumers and only consumers. They don't have an enterprise hardware product, so all of their logistics are based around home user needs.
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Getting ready to fly out to Seattle in the morning. Will be there most of the week.
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Today was a crazy day here. Still trying to catch up from all the prospective quotes from 6 months ago or more. They are coming out of the wood work. Had another client who has had a project stalled (their part not ours) so long, 2 1/2 years, that I have had to hand him off to 4th Engineer to do the next little piece.
Here starts our crazy busy time of year. Everyone trying to spend their year end budgets and get things into next years budgets!
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@scottalanmiller said:
@thanksaj said:
First day at the new job...had to wake up before 7 this morning... not that I've slept for days anyways...
How did it go?
Went awesome!
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@scottalanmiller said:
@thanksaj said:
Hmmm, I've always had to deal with India. Then again, only time I ever call MS is when I have an activation issue. Most of the time I work it out via the automated system, but the guys I get when that doesn't work are always in India...
How do you know that it was India? Rarely do they tell you.
Accents. And I could hear other accents in the background. I suppose it could have been somewhere else, but that was unlikely.
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@scottalanmiller said:
Getting ready to fly out to Seattle in the morning. Will be there most of the week.
Have fun! It's a gorgeous city!
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@thanksaj said:
@scottalanmiller said:
Getting ready to fly out to Seattle in the morning. Will be there most of the week.
Have fun! It's a gorgeous city!
Have Fun.. Good Luck!
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Reading post here on ML.
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@Joyfano said:
Reading post here on ML.
Funny, that's what I'm doing too.
Damn night guy, taking the week off. Now I have to fill in and deal with the nonsense.
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@PSX_Defector said:
@Joyfano said:
Reading post here on ML.
Funny, that's what I'm doing too.
Damn night guy, taking the week off. Now I have to fill in and deal with the nonsense.
Uh haha Me i didn't go to work I'm still Sick .
