Ideas for ITSP and MSP Internal and Customer Documentation
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We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
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Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
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@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
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@aaronstuder said in Ideas for ITSP and MSP Internal and Customer Documentation:
Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
It's not a cheap product. Good, but not cheap.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
@Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.
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@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
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@travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.
DocuWiki has a CSV plugin.
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@JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?
I assume and you want this to keep the formatting? Did not look.
I happen to know another package that can do it, but I have no idea how to aquire it.
This wiki: http://wiki.eqemulator.org/i?M=Wiki
Has complete copy/paste and it all just works setup. Unfortunately it is a custom designed piece of software. The author wrote it as part of a larger tool for internal use at his company.https://www.linkedin.com/in/chris-miles-a9874b60
Edit: just went in to edit a page and I copy/pasted from a word doc with images and the images did not come in, but the outline did.
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
@Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.
At the moment it's Alpha Alpha, Not everything is loaded. Dev work is fun.
Post Christmas..I'll have betas to hand out to people. For now the tool can only do 1 thing.
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Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.
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@NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:
Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.
I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:
Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.
I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?
Not sure where it was supposed to be going, but you can add bots that answer questions. And train them on what the answers should be. That would be a ton of work though.
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Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?
We use Confluence here, expensive but very good for what we are doing.
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@stacksofplates said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:
Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.
I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?
Not sure where it was supposed to be going, but you can add bots that answer questions. And train them on what the answers should be. That would be a ton of work though.
Oh gosh, that would be nuts. But an interesting approach.
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@coliver said in Ideas for ITSP and MSP Internal and Customer Documentation:
Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?
We use Confluence here, expensive but very good for what we are doing.
It crossed my mind but we did not actually entertain using it. In reality, we don't like Sharepoint for documentation very much. So replicating it isn't ideal.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@coliver said in Ideas for ITSP and MSP Internal and Customer Documentation:
Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?
We use Confluence here, expensive but very good for what we are doing.
It crossed my mind but we did not actually entertain using it. In reality, we don't like Sharepoint for documentation very much. So replicating it isn't ideal.
And now the truth comes out
