Crashplan Pro Issue
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Ran into a little issue with Crashplan Pro (or Business, whatever it is called now) today.
I have a user who has not been backed up in 9 days. After confirming the machine was online, I logged into his machine remotely to take a look. The CPP client was not connecting to their server.
I live chatted with them, and found this out...
CPP: "Thanks. Give me a minute to look into it from my end. I am thinking this is related to an issue with ojne of our storage servers, but I want to confirm.
Yes, it looks like this is on our end. This archive is stored on https://dqh-sea.crashplanpro.com. We are in the process of moving all archives off of this serrver. This process will still take some time to complete, but once the archive has moved, the backup would resume."ME (Paraphrased): Uh, that's ridiculous for a real-time backup service. What if there is data loss?
CPP: "I agree. I would recommend setting up a local backup while we are having this issue. https://support.code…acking_Up_To_An_External_Drive
ME: Ranting about how bad this is for users backing up data.
CPP: "We are in the process of moving all archives on that storage node to other servers. This process takes time to complete.
I can understand your frustration. If I had a way to move this process along faster, I would.
I can understand that. It did appear that this storage node was causing issues for many other users as well.ME: "Surely there was an e-mail or something to alert users that they have no good backups for over a week now?"
CPP: "This is an issue that is still under investigation, and no email was sent"
So anyway, if you use CPP, and you are having backup issues, you might want to give them a call.
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Whoa. Having issues is fine, taking a while is fine... but not alerting people!!
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@scottalanmiller said in Crashplan Pro Issue:
Whoa. Having issues is fine, taking a while is fine... but not alerting people!!
"Taking a while" <> 9 days
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Umm checking my backups now.....
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@Minion-Queen said in Crashplan Pro Issue:
Umm checking my backups now.....
Might just be that one server.
My other users were fine.
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@BRRABill said in Crashplan Pro Issue:
@Minion-Queen said in Crashplan Pro Issue:
Umm checking my backups now.....
Might just be that one server.
My other users were fine.
Yup I am fine. PHEW!!!! Thanks for letting us know though.
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Hm.
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Yikes. I remember having to wait out some kind of repository maintenance on their end at one point but do not remember how long it lasted to be honest. Good luck, and I think we're all hoping for no data loss.
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wow - moving users to another server? shouldn't that be as easy as - hey client, you're now backing up to this server again - you get to do a full download again, have a nice day.
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Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Really just terrible...
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@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
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@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
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@BRRABill said in Crashplan Pro Issue:
@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
I was mostly replying to
I bet that is a related problem
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@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
I was mostly replying to
I bet that is a related problem
Oh, I forgive you then.
Carry on...
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@BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.
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@travisdh1 said in Crashplan Pro Issue:
@BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.
Links and proof instead of hearsay and conspiracy theories.
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@BRRABill said in Crashplan Pro Issue:
ME: "Surely there was an e-mail or something to alert users that they have no good backups for over a week now?"
CPP: "This is an issue that is still under investigation, and no email was sent"
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
This has nothing to do with Code42 choosing or not choosing to send an email out. This is enabled by default and also I believe it is set to 7 days be default. I do not recall as I always set it to 1 and 3 as below.
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@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
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@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
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@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
It doesn't change the point you can't do backups or restores.
What difference does it make if I get 9 days of e-mails telling me the service is broken?
