Cylance Unbelievable Tour Lives Up to Name, Can Cylance Be Trusted?
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@Richard_Cylance said in Cylance Unbelievable Tour Lives Up to Name, Can Cylance Be Trusted?:
@travisdh1 We commented on that part last year....when it happened. https://www.cylance.com/cylanceprotect-vs-smoke-and-mirrors
I've been commenting on everything else throughout the thread.
I'll attempt to make this easier to understand by asking a different way.
What confidence do customers have that Cylance won't threaten legal action when attempting to talk about the product publicly?
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@travisdh1 said in Cylance Unbelievable Tour Lives Up to Name, Can Cylance Be Trusted?:
@Richard_Cylance said in Cylance Unbelievable Tour Lives Up to Name, Can Cylance Be Trusted?:
@travisdh1 We commented on that part last year....when it happened. https://www.cylance.com/cylanceprotect-vs-smoke-and-mirrors
I've been commenting on everything else throughout the thread.
I'll attempt to make this easier to understand by asking a different way.
What confidence do customers have that Cylance won't threaten legal action when attempting to talk about the product publicly?
No need to be pandering or rude. I get what you are asking.
You're trying to cross two different situations. The issue we had was not with a customer, but with a reseller breaking their terms and conditions they agreed upon. Sophos' video showed the settings they used, and we called them out on it. They changed their T&Cs to stop public testing, we removed them from our list of products we use in public testing. Then we all moved on.
You can talk about the product all you want. Share the results of your POC, use, or results. That's all on you and your experience, and there are plenty of threads all over the web that have those kinds of conversations.
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@Richard_Cylance The issue is that you're fighting a problem of credibility. I read the Ars article a couple days ago and read through this thread and your responses to this tread's participants and while it feels like the folks here are asking some pretty direct questions, they are getting marketing speak in return. Sometimes, especially when credibility has taken such a hit, whether the stories are true or not, you have an uphill battle to climb and skirting questions with round-about answers won't get you where you need to be.
Having said this, I agree that a standardized approach to testing would be valuable. Problem is, malware is hardly "standard" with different variants behaving differently from one day to the next as these evolve. So as much as I'm with you on "let's get an open, public, standard way of measuring effectiveness", I don't think that's very realistic and I certainly don't believe this will address Cylance's credibility. The same would be true of any vendor in the same position.
My recommendation...stop...put away your marketing hat, and deal with questions head on. Failure to do so only casts further shadow and doubt.
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@Richard_Cylance said in Cylance Unbelievable Tour Lives Up to Name, Can Cylance Be Trusted?:
The issue we had was not with a customer, but with a reseller breaking their terms and conditions they agreed upon.
This doesn't really make sense. The reseller got in trouble for how their customer used the product? Whether pressure is put on end users directly or through their reseller, the end result is the same.
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