Decision on Remote Support Tool- ScreenConnect
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@jaredbusch Thx, good to know. I kept looking for Unattended...blah blah
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They even have a free version for small shops or home use. 1 session, 3 unattended.
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Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
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@coliver said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
Correct
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
I meant which one, as in which option to go with & why?
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
I meant which one, as in which option to go with & why?
What is the other price?
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
I meant which one, as in which option to go with & why?
What is the other price?
hosted ($24-54/mo.)
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
I meant which one, as in which option to go with & why?
What fits best for your organization? The hosted solution may be more expensive in the long run but it may fit your organization better.
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
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@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
No, the base on prem package is 3 techs with 10 simultaneous sessions open each.
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
No, the base on prem package is 3 techs with 10 simultaneous sessions open each.
Thanks - I was just curious on the math part.
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@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
No, the base on prem package is 3 techs with 10 simultaneous sessions open each.
Thanks - I was just curious on the math part.
Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
No, the base on prem package is 3 techs with 10 simultaneous sessions open each.
Thanks - I was just curious on the math part.
Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.
So self hosted pays for itself after 2 years.
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@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
unlimited techs can use it at a time?
No, the base on prem package is 3 techs with 10 simultaneous sessions open each.
Thanks - I was just curious on the math part.
Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.
So self hosted pays for itself after 2 years.
More or less.
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Self hosted for us for sure and I am keen on reporting features as well too ( i remember reading about some reporting, not sure what's included)
Have plans for an endpoint patch management as the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard. Was planning to look at something like desktop central from manage engine which I guess can also be used for imaging computers as well. But looking at connectwise automate i could see that they have patch management not sure if imaging is covered. If so I like to stick to connectwise for remote management, patch management and if image deployment.
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@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
Self hosted for us for sure and I am keen on reporting features as well too ( i remember reading about some reporting, not sure what's included)
Have plans for an endpoint patch management as the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard. Was planning to look at something like desktop central from manage engine which I guess can also be used for imaging computers as well. But looking at connectwise automate i could see that they have patch management not sure if imaging is covered. If so I like to stick to connectwise for remote management, patch management and if image deployment.
Have you considered using PDQ Deploy for non Microsoft products?
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Yes, but initial thoughts was to have screen connect also to be used for package deployment
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@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard.
Interesting - I thought 3rd party was one of the benefits of SCCM, WSUS can do third party too, but apparently it's a pain.
@black3dynamite said in Decision on Remote Support Tool- ScreenConnect:
Have you considered using PDQ Deploy for non Microsoft products?
This was going to be my recommendation. PDQ Deploy does all the work. They make the update packages work.
The other one would be Chocolately, at least for the ones that are in the repo.
