DSL Modem
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
-
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
-
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
I have not. I'll try that when I get back home. We're seeing some serious speed/bandwidth issues. I posted a picture yesterday where we were getting 0.5Mbps down and 0.3Mbps up. My parents, who are 20 feet down the road for now, are getting 5/0.5 generally. That being said our latency to most things is in the sub-10ms range.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
I have not. I'll try that when I get back home. We're seeing some serious speed/bandwidth issues. I posted a picture yesterday where we were getting 0.5Mbps down and 0.3Mbps up. My parents, who are 20 feet down the road for now, are getting 5/0.5 generally. That being said our latency to most things is in the sub-10ms range.
Who is the provider? It does sound like an MTU issue, but are you doing the PPPoE on your DSL modem or doing it from a router and using the modem for pass through?
-
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
Cable has a very good defined standard so it is easy. I've seen telco's do so many weird things with DSL.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
I have not. I'll try that when I get back home. We're seeing some serious speed/bandwidth issues. I posted a picture yesterday where we were getting 0.5Mbps down and 0.3Mbps up. My parents, who are 20 feet down the road for now, are getting 5/0.5 generally. That being said our latency to most things is in the sub-10ms range.
Who is the provider? It does sound like an MTU issue, but are you doing the PPPoE on your DSL modem or doing it from a router and using the modem for pass through?
Local Telco, not a big name.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
I have not. I'll try that when I get back home. We're seeing some serious speed/bandwidth issues. I posted a picture yesterday where we were getting 0.5Mbps down and 0.3Mbps up. My parents, who are 20 feet down the road for now, are getting 5/0.5 generally. That being said our latency to most things is in the sub-10ms range.
Who is the provider? It does sound like an MTU issue, but are you doing the PPPoE on your DSL modem or doing it from a router and using the modem for pass through?
My parents are doing PPPoE via their modem/router combo. Not sure what piece of it is doing the work. The one I have... no idea haven't really looked at it much.
-
So it turns out that our DSL modem may or may not be shot? The telephone company wants us to borrow one of their new Actiontec models to do some testing to see if it's the line or the modem itself.
I know some of you are old DSL/telcom people. Do you still keep up with that industry? Just wondering what modem I should be looking at if I can purchase my own? Should I purchase my own? Or just buy it directly from the telephone company (they charge you for the modems...).
Did they recently upgrade the DSLAM you are hitting?
No clue. I don't believe so they've been rolling out Fiber like crazy and have been leaving their traditional DSL to rot. I've got a few acquaintances in the backend but they're pretty tight lipped about their DSL infrastructure for some reason.
Yeah they then have definitely changed equipment. Its more likely your PPPoE settings that need changed than your modem. I would them to verify that.
What kind of issues are you having? You have done ping -f -l 1492 etc to an outside ip to check for MTU size issues? All this stuff usually gets changed when the update the access multiplexors in the closet for fiber.
I have not. I'll try that when I get back home. We're seeing some serious speed/bandwidth issues. I posted a picture yesterday where we were getting 0.5Mbps down and 0.3Mbps up. My parents, who are 20 feet down the road for now, are getting 5/0.5 generally. That being said our latency to most things is in the sub-10ms range.
Who is the provider? It does sound like an MTU issue, but are you doing the PPPoE on your DSL modem or doing it from a router and using the modem for pass through?
My parents are doing PPPoE via their modem/router combo. Not sure what piece of it is doing the work. The one I have... no idea haven't really looked at it much.
I cant imagine what an ADSL modem made today or 20 years ago would do different, other than having the correct preset settings that have changed. We did DSL for a long time.
If they are local on you are close to that DSLAM you should ask if SDSL is an option. Or when you call in try to get around support to the one guy who likely knows how things work, lol.
-
@brianlittlejohn said in DSL Modem:
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
Cable has a very good defined standard so it is easy. I've seen telco's do so many weird things with DSL.
I had an experience in Hazard, KY with a cable operator who dropped business connections all day every day. Blaming it on everything from "someone stole our lines out of the trees for the copper" to the modem not keeping its sync settings. It was wideband and I dont believe anyone in the whole company knew what was going on, lol.
-
@brianlittlejohn said in DSL Modem:
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
Cable has a very good defined standard so it is easy. I've seen telco's do so many weird things with DSL.
I had an experience in Hazard, KY with a cable operator who dropped business connections all day every day. Blaming it on everything from "someone stole our lines out of the trees for the copper" to the modem not keeping its sync settings. It was wideband and I dont believe anyone in the whole company knew what was going on, lol.
Was Boss Hogg involved?
-
@scottalanmiller said in DSL Modem:
@brianlittlejohn said in DSL Modem:
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
Cable has a very good defined standard so it is easy. I've seen telco's do so many weird things with DSL.
I had an experience in Hazard, KY with a cable operator who dropped business connections all day every day. Blaming it on everything from "someone stole our lines out of the trees for the copper" to the modem not keeping its sync settings. It was wideband and I dont believe anyone in the whole company knew what was going on, lol.
Was Boss Hogg involved?
When we were there it was the Oxycontin capital of the country. I would drive 2 hours to Texas or an hour to Prestonsburg just to stay in a safe hotel.
Which, btw, lead to Pburg city manager deploying one of the first meraki wireless networks across the city.
-
@brianlittlejohn said in DSL Modem:
@brianlittlejohn said in DSL Modem:
For DSL I have always used what the Telco providers provided. I found it had less issues than a 3rd party.
That's what I was thinking. I've got my own DOCIS 3 modem when we were on Spectrum and that worked great. But I don't know enough about DSL to be confident in purchasing one.
Cable has a very good defined standard so it is easy. I've seen telco's do so many weird things with DSL.
I had an experience in Hazard, KY with a cable operator who dropped business connections all day every day. Blaming it on everything from "someone stole our lines out of the trees for the copper" to the modem not keeping its sync settings. It was wideband and I dont believe anyone in the whole company knew what was going on, lol.
I'm from Kentucky and those folks from hazard and surrounding areas are just different
-
just get the ISP modem as long as it is a one time charge not a rental. if not force them to specify a compatible model.
If they require a router, make them bridge it into a dumb modem. Your ERL can do the PPPoE. I have that setup on a CenturyLink connection in northern Arkansas for a client.
-
@jaredbusch said in DSL Modem:
just get the ISP modem as long as it is a one time charge not a rental. if not force them to specify a compatible model.
If they require a router, make them bridge it into a dumb modem. Your ERL can do the PPPoE. I have that setup on a CenturyLink connection in northern Arkansas for a client.
ERL is still on the list of things to get. It would be a one time fee. So this is probably the way to go.
