Skyetel auto enables billable services without notice
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@Skyetel said in Skyetel is a scam:
@JaredBusch your are being billed for service because you ported in a phone number (1618654****) and it is receiving inbound calls. Additionally, you are being billed for the Caller ID and Spam Prevention lookups that you have enabled on your phone number.
Lastly - you were billed when you ported in the numberI never turned on those services. The sign up information never said anything about those services.
I did not knowingly agree to those services.
Great work.
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@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
The problem that I have even with this, is @JaredBusch is being charged for calls received, when he has nothing setup.
That's a bit ridiculous."Nothing set up" and "has a phone number" can't go together. Either he has a number that can take calls and has something set up, or he has nothing set up. Can't be both. That a PBX is tied to the number later in the process is, well, later in the process.
They most certainly can. Skyetel chose to automatically point the number to multiple services that cost money.
They also chose not to make that known during the sign up process.
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@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
The problem that I have even with this, is @JaredBusch is being charged for calls received, when he has nothing setup.
That's a bit ridiculous."Nothing set up" and "has a phone number" can't go together. Either he has a number that can take calls and has something set up, or he has nothing set up. Can't be both. That a PBX is tied to the number later in the process is, well, later in the process.
They most certainly can. Skyetel chose to automatically point the number to multiple services that cost money.
They also chose not to make that known during the sign up process.
Their may be additional services, but just having the number and accepting inbound traffic is "something set up."
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@scottalanmiller said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
The problem that I have even with this, is @JaredBusch is being charged for calls received, when he has nothing setup.
That's a bit ridiculous."Nothing set up" and "has a phone number" can't go together. Either he has a number that can take calls and has something set up, or he has nothing set up. Can't be both. That a PBX is tied to the number later in the process is, well, later in the process.
They most certainly can. Skyetel chose to automatically point the number to multiple services that cost money.
They also chose not to make that known during the sign up process.
Their may be additional services, but just having the number and accepting inbound traffic is "something set up."
Setup by whom? If the client didn't set it up / knowingly accept the configuration then there is an issue. @JaredBusch is the customer here and is saying he wasn't made aware that he'd be accepting a configuration that would result in charges.
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@scottalanmiller said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
The problem that I have even with this, is @JaredBusch is being charged for calls received, when he has nothing setup.
That's a bit ridiculous."Nothing set up" and "has a phone number" can't go together. Either he has a number that can take calls and has something set up, or he has nothing set up. Can't be both. That a PBX is tied to the number later in the process is, well, later in the process.
They most certainly can. Skyetel chose to automatically point the number to multiple services that cost money.
They also chose not to make that known during the sign up process.
Their may be additional services, but just having the number and accepting inbound traffic is "something set up."
They are charging for services beyond that. They stated as much.
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I never logged into the system after initialing the port request.
I don't deny that I never setup a PBX or endpoint to make use of the number I ported in.
I planned on setting it up. Just haven't had the spare time. It is a personal number not a business number, and I have little interest in anything hitting it right now. So I do not care if callers hear a number not in service message.
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@scottalanmiller said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
What do you have in this...
That is a drop down menu. I see the same menu.
Obviously, my CC is listed in payment methods and auto renew is disabled. Because I never let phone services auto-bill.
Nothing under statements?
No, and not surprising since the number ported in on April 3.
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@JaredBusch said in Skyetel is a scam:
I planned on setting it up. Just haven't had the spare time. It is a personal number not a business number, and I have little interest in anything hitting it right now. So I do not care if callers hear a number not in service message.
Nothing wrong with that. But the system ported the number and is handling calls on your behalf. It has to handle those calls, even if just for a moment.
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@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
@scottalanmiller said in Skyetel is a scam:
What do you have in this...
That is a drop down menu. I see the same menu.
Obviously, my CC is listed in payment methods and auto renew is disabled. Because I never let phone services auto-bill.
Nothing under statements?
No, and not surprising since the number ported in on April 3.
Gotcha
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@Skyetel said in Skyetel is a scam:
Lastly - you were billed when you ported in the number
I can accept that for the port in fee. But no where does it say that I had not paid that.
Honestly, I expected that to have been billed when it ported. I haven't looked at my CC statement for April yet either.
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This thread is just a "pissing" contest (disclosure: I use & pay for Skyetel)
Simple, just look here & here & enable/disable services.
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@FATeknollogee said in Skyetel is a scam:
This thread is just a "pissing" contest (disclosure: I use Skyetel)
No actually, it is not. It is about shit ass business practices.
@FATeknollogee said in Skyetel is a scam:
Simple just look here & here & enable/disable services.
Also would have been simply for them not to turn it on without any knowledge or action by me.
As noted previously, I had not signed in to the account after initialing the port request.
No where during that process (account creating and port request initiation) do they ever state that those service will be enabled. -
I understand that this is frustrating and I apologize for the confusion here. When you port in a number onto our network, we activate the number with the PSTN, bring it into service, and enable our default services (Caller ID and Spam Block). It is our goal to make that phone number route immediately so that you can use it immediately. We assume that by porting in a number, you want it active.
When we activate a phone number and establish PSTN routing, we have to send the call somewhere - sorta like an IP Address. We can't activate the number and not route it - so we end up sending it to a Skyetel server that plays our version of "Phone Number not in service." This serves as a sorta of middle-ground; the number is "Active" with the PSTN but the experience callers have is that it is not in service.
By keeping a phone number "Active" with the PSTN we do have to have reserved capacity, and it does cost us money - Idle numbers aren't actually Idle. Again, like IPs, if they've been issued, they have to route somewhere. Therefore, because idle numbers do have a cost, we do charge for the call time to play that not in service message.
Lastly, it's important to note that keeping a number in our inventory without ever routing it is not how our network was designed to work - its designed to have an Endpoint assigned and routed.
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@JaredBusch said in Skyetel is a scam:
But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.
@JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.
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@Skyetel said in Skyetel is a scam:
and enable our default services (Caller ID and Spam Block).
In exactly zero locations during the sign up and port in process is this ever mentioned.
On top of that, these are absolutely unwanted services. Maybe for uneducated residential consumers, but SIP trunking isn't for uneducated residential consumers.
I don't want to pay you for Caller ID, I pay zero carriers for that in fact.
I most emphatically do not want you to randomly block phone calls. You have no idea what my business considers an unwanted call.
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@Skyetel said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.
@JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.
Now that I have been informed that the port in fee was not directly billed as I expected, that explains that.
$0.11 or $500 does not matter when it is for services never asked for.
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@Skyetel said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.
@JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.
I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.
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@Skyetel said in Skyetel is a scam:
Lastly, it's important to note that keeping a number in our inventory without ever routing it is not how our network was designed to work - its designed to have an Endpoint assigned and routed.
I do know how this works. I don't even argue that you cannot charge me to play your message.
I 100% argue that I should not be charged for some default services I was never told about and did not consent to, nor ask for.
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@JaredBusch said in Skyetel is a scam:
@Skyetel said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.
@JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.
Now that I have been informed that the port in fee was not directly billed as I expected, that explains that.
$0.11 or $500 does not matter when it is for services never asked for.
Please note that we do disclose that there is a Port In fee on the Port In Page:
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@FATeknollogee said in Skyetel is a scam:
@Skyetel said in Skyetel is a scam:
@JaredBusch said in Skyetel is a scam:
But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.
@JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.
I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.
Theft. 100%. They enabled services with no authorization.
