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    ER-X firmware Upgrade

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    • notverypunnyN
      notverypunny
      last edited by notverypunny

      There's mention of a tftp recovery option in the link below:

      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

      Don't know if it still applies but might be worth trying.

      Also:
      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

      and
      https://help.ui.com/hc/en-us/articles/360019289113

      pmonchoP 1 Reply Last reply Reply Quote 0
      • pmonchoP
        pmoncho @notverypunny
        last edited by

        @notverypunny said in ER-X firmware Upgrade:

        There's mention of a tftp recovery option in the link below:

        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

        Don't know if it still applies but might be worth trying.

        Also:
        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

        and
        https://help.ui.com/hc/en-us/articles/360019289113

        I was looking at similar posts. I think I will look into the USB-TTL device.

        Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @pmoncho
          last edited by

          @pmoncho said in ER-X firmware Upgrade:

          @notverypunny said in ER-X firmware Upgrade:

          There's mention of a tftp recovery option in the link below:

          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

          Don't know if it still applies but might be worth trying.

          Also:
          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

          and
          https://help.ui.com/hc/en-us/articles/360019289113

          I was looking at similar posts. I think I will look into the USB-TTL device.

          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

          wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

          pmonchoP 1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho @Dashrender
            last edited by

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @notverypunny said in ER-X firmware Upgrade:

            There's mention of a tftp recovery option in the link below:

            https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

            Don't know if it still applies but might be worth trying.

            Also:
            https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

            and
            https://help.ui.com/hc/en-us/articles/360019289113

            I was looking at similar posts. I think I will look into the USB-TTL device.

            Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

            wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

            The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @pmoncho
              last edited by

              @pmoncho said in ER-X firmware Upgrade:

              @dashrender said in ER-X firmware Upgrade:

              @pmoncho said in ER-X firmware Upgrade:

              @notverypunny said in ER-X firmware Upgrade:

              There's mention of a tftp recovery option in the link below:

              https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

              Don't know if it still applies but might be worth trying.

              Also:
              https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

              and
              https://help.ui.com/hc/en-us/articles/360019289113

              I was looking at similar posts. I think I will look into the USB-TTL device.

              Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

              wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

              The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

              Oh yeah - One of the reasons JB disliked this device!

              pmonchoP 1 Reply Last reply Reply Quote 0
              • pmonchoP
                pmoncho @Dashrender
                last edited by

                @dashrender said in ER-X firmware Upgrade:

                @pmoncho said in ER-X firmware Upgrade:

                @dashrender said in ER-X firmware Upgrade:

                @pmoncho said in ER-X firmware Upgrade:

                @notverypunny said in ER-X firmware Upgrade:

                There's mention of a tftp recovery option in the link below:

                https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                Don't know if it still applies but might be worth trying.

                Also:
                https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                and
                https://help.ui.com/hc/en-us/articles/360019289113

                I was looking at similar posts. I think I will look into the USB-TTL device.

                Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                Oh yeah - One of the reasons JB disliked this device!

                Yep. Bummer. I found this on Amazon:
                https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                Someone already used it on an ER so hopefully it will work for me too.

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @pmoncho
                  last edited by

                  @pmoncho said in ER-X firmware Upgrade:

                  @dashrender said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  @dashrender said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  @notverypunny said in ER-X firmware Upgrade:

                  There's mention of a tftp recovery option in the link below:

                  https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                  Don't know if it still applies but might be worth trying.

                  Also:
                  https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                  and
                  https://help.ui.com/hc/en-us/articles/360019289113

                  I was looking at similar posts. I think I will look into the USB-TTL device.

                  Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                  wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                  The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                  Oh yeah - One of the reasons JB disliked this device!

                  Yep. Bummer. I found this on Amazon:
                  https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                  Someone already used it on an ER so hopefully it will work for me too.

                  I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

                  1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @pmoncho
                    last edited by

                    @pmoncho said in ER-X firmware Upgrade:

                    The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                    At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                    This has been a known issue with the ER-X from day 1.

                    pmonchoP 1 Reply Last reply Reply Quote 3
                    • CloudKnightC
                      CloudKnight
                      last edited by

                      Glad I didn't get this issue when I upgraded to the latest version.

                      pmonchoP 1 Reply Last reply Reply Quote 0
                      • pmonchoP
                        pmoncho @JaredBusch
                        last edited by

                        @jaredbusch said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                        At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                        This has been a known issue with the ER-X from day 1.

                        I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • pmonchoP
                          pmoncho @CloudKnight
                          last edited by

                          @stuartjordan said in ER-X firmware Upgrade:

                          Glad I didn't get this issue when I upgraded to the latest version.

                          I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                          Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                          1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @pmoncho
                            last edited by

                            @pmoncho said in ER-X firmware Upgrade:

                            @jaredbusch said in ER-X firmware Upgrade:

                            @pmoncho said in ER-X firmware Upgrade:

                            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                            At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                            This has been a known issue with the ER-X from day 1.

                            I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                            Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                            Full Process:

                            • Log in to UNMS
                            • Click to reboot router
                            • Wait for it to come back online
                            • Click upgrade
                            pmonchoP 1 Reply Last reply Reply Quote 1
                            • pmonchoP
                              pmoncho @JaredBusch
                              last edited by

                              @jaredbusch said in ER-X firmware Upgrade:

                              @pmoncho said in ER-X firmware Upgrade:

                              @jaredbusch said in ER-X firmware Upgrade:

                              @pmoncho said in ER-X firmware Upgrade:

                              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                              At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                              This has been a known issue with the ER-X from day 1.

                              I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                              Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                              Full Process:

                              • Log in to UNMS
                              • Click to reboot router
                              • Wait for it to come back online
                              • Click upgrade

                              Interesting.

                              What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @pmoncho
                                last edited by

                                @pmoncho said in ER-X firmware Upgrade:

                                What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                                1 Reply Last reply Reply Quote 2
                                • M
                                  marcinozga @pmoncho
                                  last edited by

                                  @pmoncho said in ER-X firmware Upgrade:

                                  @marcinozga said in ER-X firmware Upgrade:

                                  It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                  I noticed others have had the same issue in the past.

                                  I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                  The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                  I used this cable:
                                  https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                  I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                  S 1 Reply Last reply Reply Quote 1
                                  • S
                                    soreno @marcinozga
                                    last edited by

                                    @marcinozga said in ER-X firmware Upgrade:

                                    @pmoncho said in ER-X firmware Upgrade:

                                    @marcinozga said in ER-X firmware Upgrade who are ya:

                                    It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                    I noticed others have had the same issue in the past.

                                    I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                    The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                    I used this cable:
                                    https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                    I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                    Thanks for pointing!

                                    1 Reply Last reply Reply Quote 0
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