Unsolved Cloud Based Auto-Attendant
-
Hey All I'm looking for a cloud based Auto-Attendant that I can port an office number too, and then setup simple call routing.
For Sales Press 1 ---> forward to a cell phone
For Service Press 2 ---> Forward to a cell phoneetc..
It seems like everyone offers this, yet only as a part of other bundles... and standing up freepbx for something like this seems like overkill...
Voicemail to Email to be a nice to have, since the issue today is that no one is actually checking the voicemail (actually the last time anyone checked their office voicemail was in 2020 from what I can see in the PBX).
Any recommendations? Looking for low cost (lower than the sunk-cost system that is in place at the moment anyways, likely no more than 5 or 6 auto-routes.
-
Tagging a few people that I used to know who did this sort of work.
-
I'm ONLY suggesting this as we are moving all of our sites to it. Scalable, handling routing, extension to Paging adapter and more.
RingCentral
May be an option.
-
@gjacobse said in Cloud Based Auto-Attendant:
I'm ONLY suggesting this as we are moving all of our sites to it. Scalable, handling routing, extension to Paging adapter and more.
RingCentral
May be an option.
How would I setup an IVR or Auto-Attendant on it? I don't need to it to do anything other than to route calls from the "office number" to a cell phone and maybe have VM to Email (but this is TBD).
-
@DustinB3403 I used RC in the past, and it should be able to handle this without issue. You should only need to pay for a single user for this to work.
-
@DustinB3403 said in Cloud Based Auto-Attendant:
It seems like everyone offers this, yet only as a part of other bundles... and standing up freepbx for something like this seems like overkill...
Well, at the end of the day, that's what's happening more or less. It's a full phone system no matter how you slice or dice it. So FreePBX or similar makes sense.
-
@gjacobse said in Cloud Based Auto-Attendant:
I'm ONLY suggesting this as we are moving all of our sites to it. Scalable, handling routing, extension to Paging adapter and more.
RingCentral
May be an option.
That's MORE than standing up FreePBX though, not less.
-
@DustinB3403 said in Cloud Based Auto-Attendant:
@gjacobse said in Cloud Based Auto-Attendant:
I'm ONLY suggesting this as we are moving all of our sites to it. Scalable, handling routing, extension to Paging adapter and more.
RingCentral
May be an option.
How would I setup an IVR or Auto-Attendant on it? I don't need to it to do anything other than to route calls from the "office number" to a cell phone and maybe have VM to Email (but this is TBD).
You do it as a FULL phone system.
-
@Danp said in Cloud Based Auto-Attendant:
@DustinB3403 I used RC in the past, and it should be able to handle this without issue. You should only need to pay for a single user for this to work.
We currently use RC. Honestly, as much as I want to bag on it, I can't. It works, all the time. The only thing I ever have to touch on RC is add/remove users.
-
@RojoLoco said in Cloud Based Auto-Attendant:
@Danp said in Cloud Based Auto-Attendant:
@DustinB3403 I used RC in the past, and it should be able to handle this without issue. You should only need to pay for a single user for this to work.
We currently use RC. Honestly, as much as I want to bag on it, I can't. It works, all the time. The only thing I ever have to touch on RC is add/remove users.
If you are only doing a single line or two, RC is basically unbeatable. Get beyond that, they start getting pretty pricey.
