Anyone knows how to Creating knowledge base how-to?
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I have a lot of users who cannot differentiate CPU and PC. I am getting tired of answering the same question over and over again. Now, I want to make a knowledge base that will explain how and why thing happens + fix.
we use intermedia as our hosted exchange service. Their KB is awesome and very intuitive. How can I make something similar to what they have? I may need to attach video or gif in some case.
I know Spiceworks has KB thingy, but I have not look much into it yet. Any suggestion?
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@LAH3385 https://kb.intermedia.net/Article/3386 - Intermedia KB. It feels very seamlessly
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KBs are generally only good for specific knowledge. The stuff you are talking about is general knowledge. Generally KBs are useless for this kind of stuff.
