PDQ inventory vs Spiceworks... which is better and why?
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@RojoLoco said:
@Nic do you have any idea why Lansweeper is showing "no antivirus" on literally all of my servers? It reads the AV client correctly on workstations and laptops, but not on any of my servers (all of which have webroot, all current version).
Not sure on that one - do you want me to have support contact you to follow up?
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@Nic sure, or I could open a ticket. It's not a huge deal, but I'll need a good explanation or workaround if I want the boss to buy me this program. Thanks for your help.
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Yeah go ahead and open a ticket. They'll at least be able to tell you how Webroot identifies itself on the machine so that you can ask Lansweeper about it. The other thing we could do is a call with us, you and Lansweeper as sometimes that's easier than the back and forth finger pointing with issues like this one.
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@Nic I'll open a ticket, I don't have a desk phone. And nobody is pointing fingers... yet
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Ok cool. Yeah just trying to head things off at the pass, as they say
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Webroot has a cloaking feature in the client. Might that have something to do with it?
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@Breffni-Potter the desktop endpoints are detected correctly, so I'm not sure.
@Nic the buck has been passed... "contact lansweeper, we can't help you".
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@RojoLoco Yeah I figured that might be the response. Give Lansweeper a try, and if they point it back to us, then I'll jump in and see what I can do to coordinate.
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@Nic I'm guessing that a trial customer will get a sales pitch from their support...
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hmm, maybe - we offer full support for trials, so that you can both get problems fixed and try out our support staff. It's worth at least giving them a call. After all, you'll never have more leverage than you do before you buy their product
