No Outbound calls even TRUNK is registered
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The phone is connected to the PBX, as long as the phone can call the PBX, don't change the phone. The phone is not part of the issue.
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@scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so
Correct, as long as you can dial from extension to extension using the soft phone, then we only need to work on the PBX to get things fixed. the phone is talking to the PBX so the configuration changes there are complete.
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@scottalanmiller Hi Scottlan,
I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller Hi Scottlan,
I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered
That's what I thought. Makes sense.
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@scottalanmiller said in No Outbound calls even TRUNK is registered:
@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller Hi Scottlan,
I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered
That's what I thought. Makes sense.
I told him back at the beginning of the thread that the call was rejected by the provider. Subsequently, he has done nothing to show that he is sending the call in the format required by the provider.
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@JaredBusch . Can't be. When I use X-lite it is still working well. However when it comes to PBX server, it can't work. They have provide me the prefix 20 + ( international call ) 00 + local number. But it still doesn't work at all
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Have you asked the trunk provider what they are seeing that doesn't look right? They might have error information that would tell you what is wrong.
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@JaredBusch . Can't be.
It most certainly can be, as that is the error in your log.
@Jimmy_K said in No Outbound calls even TRUNK is registered:
When I use X-lite it is still working well. However when it comes to PBX server, it can't work.
The softphone should not be affecting the dialed number in any way. So whatever digits you dialed there need to be what your trunk is sending.
@Jimmy_K said in No Outbound calls even TRUNK is registered:
They have provide me the prefix 20 + ( international call ) 00 + local number. But it still doesn't work at all
This is not what is in your log. So you screwed something up.
As I said way back in post 5:
@JaredBusch said in No Outbound calls even TRUNK is registered:
This is the call as presented to the trunk.
-- Called SIP/PQT/254202020Is that a valid telephone number?
Assuming it is not NANPA, then that means it is country code 254, Kenya and the number being dialed is 202020.Is this how your SIP trunk provider is expecting the call to be presented?
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