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    No Outbound calls even TRUNK is registered

    IT Discussion
    elastix asterisk voip pbx sip
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    • scottalanmillerS
      scottalanmiller @Jimmy_K
      last edited by

      @Jimmy_K said in No Outbound calls even TRUNK is registered:

      @scottalanmiller They are Telco company and they provide me the SIP account even they proxy. I am the party that is owning FreePBX server (soft switch) and use their SIP account from them. This is a direct route connection.

      Okay. Let's only call FreePBX, FreePBX or the PBX. It is a soft switch but calling it that at random makes it sound like you have another soft switch in front of your PBX. That makes things way clearer. no one calls FreePBX their soft switch, even if that is the technology under the hood, because its role is as your PBX, not a generic switch.

      Why is there a proxy at the telco side that you need to know about? Shouldn't you just connect directly to their proxy as if that is all that their is and they take care of the rest? If they need you to manage setting up their proxy, something seems wrong.

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Just to explain why calling it a soft switch is confusing...

        • You PBX is a soft switch
        • The telco's proxy is a soft switch
        • The telco's telephony backplane is a soft switch
        • Your soft phone might be a soft switch
        • If you had your own proxy, it would be a soft switch

        Just in this conversation alone, the term soft switch could refer to five different pieces of equipment. But PBX refers to only one.

        J 1 Reply Last reply Reply Quote 1
        • J
          Jimmy_K @scottalanmiller
          last edited by

          @scottalanmiller. Now I understood

          J 1 Reply Last reply Reply Quote 0
          • J
            Jimmy_K @Jimmy_K
            last edited by Jimmy_K

            @Jimmy_K. What they provided me here is

            The number: 123456789

            111@domain.com

            Proxy server IP: 11.22.33.44
            Port: 5061
            Password: xxxxxxx

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            • scottalanmillerS
              scottalanmiller
              last edited by

              5061 is a different port number than before.

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              • J
                Jimmy_K @scottalanmiller
                last edited by

                @scottalanmiller . Because of security reason, hence they do provide a different port as 50xx and my freePBX has port 5060

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Jimmy_K
                  last edited by

                  @Jimmy_K said in No Outbound calls even TRUNK is registered:

                  @scottalanmiller . Because of security reason, hence they do provide a different port as 50xx and my freePBX has port 5060

                  Changing ports is never for security. That's "security through obscurity" which is the opposite of security. If anything, that should concern you that they don't understand how security works.

                  But my point was that they provided one port but you were trying to use a different one.

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                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    In X-Lite you did not specify any port at all. So it would default to 5060 and that worked.

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                    • J
                      Jimmy_K @scottalanmiller
                      last edited by

                      @scottalanmiller Provider of this SIP account , they don't have any format of setting Peer Details in TRUNK account. Also, right now I have tried to change to the port 5060, however it still doesn't work at all

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                      • J
                        Jimmy_K @Jimmy_K
                        last edited by

                        @Jimmy_K Now the TRUNK is " Unreachable ", I have tried with all configuration, however, I still remain the worst situation. Do you have any idea Sottlalan?

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                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Okay, so sounds like the port number originally there was needed.

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                          • J
                            Jimmy_K @scottalanmiller
                            last edited by

                            @scottalanmiller Good day Scotta.

                            1 Reply Last reply Reply Quote 0
                            • J
                              Jimmy_K @scottalanmiller
                              last edited by

                              @scottalanmiller I just changed the port to 50xx, not 5060 and the TRUNK is " Registered " with a status " OK ", however, I can't make outbound call.

                              What I have seen from the log as below:
                              WARNING[4668][C-000000b4]: chan_sip.c:23220 handle_response_invite: Received response: "Forbidden" from

                              Do I need to change the bidding port and ( Sip port, Outbound proxy port ) of IP Phone to 50xx, instead of keep it as default 5060?

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                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                The phone is connected to the PBX, as long as the phone can call the PBX, don't change the phone. The phone is not part of the issue.

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                                • J
                                  Jimmy_K @scottalanmiller
                                  last edited by

                                  @scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Jimmy_K
                                    last edited by

                                    @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                    @scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so

                                    Correct, as long as you can dial from extension to extension using the soft phone, then we only need to work on the PBX to get things fixed. the phone is talking to the PBX so the configuration changes there are complete.

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                                    • J
                                      Jimmy_K @scottalanmiller
                                      last edited by

                                      @scottalanmiller Hi Scottlan,

                                      I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Jimmy_K
                                        last edited by

                                        @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                        @scottalanmiller Hi Scottlan,

                                        I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                                        That's what I thought. Makes sense.

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in No Outbound calls even TRUNK is registered:

                                          @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                          @scottalanmiller Hi Scottlan,

                                          I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                                          That's what I thought. Makes sense.

                                          I told him back at the beginning of the thread that the call was rejected by the provider. Subsequently, he has done nothing to show that he is sending the call in the format required by the provider.

                                          J 1 Reply Last reply Reply Quote 1
                                          • J
                                            Jimmy_K @JaredBusch
                                            last edited by

                                            @JaredBusch . Can't be. When I use X-lite it is still working well. However when it comes to PBX server, it can't work. They have provide me the prefix 20 + ( international call ) 00 + local number. But it still doesn't work at all

                                            JaredBuschJ 1 Reply Last reply Reply Quote 0
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