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    No Outbound calls even TRUNK is registered

    IT Discussion
    elastix asterisk voip pbx sip
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    • J
      Jimmy_K @Jimmy_K
      last edited by Jimmy_K

      @Jimmy_K This is the setting on my TRUNK

      type=peer
      username=123456789
      secret=xxxxxxxx
      host=IP host(11.22.33.44)
      fromuser=123456789
      fromdomain=host server (sip.domain.com)
      context=default
      canreinvite=no
      insecure=very
      qualify=yes
      nat=yes
      port=5061
      dtmfmode=rfc2833
      disallow=all
      allow=g729

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      • scottalanmillerS
        scottalanmiller @Jimmy_K
        last edited by

        @Jimmy_K said in No Outbound calls even TRUNK is registered:

        @scottalanmiller What do you mean?

        The question is... to the trunk provider, does it look like you are testing with two different devices, or only one.

        Can you show the same settings that worked on X-Lite?

        J 1 Reply Last reply Reply Quote 0
        • J
          Jimmy_K @scottalanmiller
          last edited by scottalanmiller

          @scottalanmiller

          0_1468430838253_X-lite Setting.png

          J 1 Reply Last reply Reply Quote 0
          • J
            Jimmy_K @Jimmy_K
            last edited by

            @Jimmy_K I don't know where I can put the Proxy address on soft switch

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              Do you have the SIP setup instructions from the trunk provider?

              J 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                I don't see the alternative port specified on the working config, only on the one that doesn't work.

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                • J
                  Jimmy_K @scottalanmiller
                  last edited by

                  @scottalanmiller They don't use Free PBX server, they use PBX Teles and they provided me the SIP account, not the way of setting TRUNK. The attachment of X-Lite setting that was from their end and I followed, it worked

                  J 1 Reply Last reply Reply Quote 0
                  • J
                    Jimmy_K @Jimmy_K
                    last edited by Jimmy_K

                    @Jimmy_K They have asked me where to put the Proxy address on soft switch, however, I don't know

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Jimmy_K
                      last edited by

                      @Jimmy_K said in No Outbound calls even TRUNK is registered:

                      @Jimmy_K They have asked me where to put the Proxy address on soft switch, however, I don't know

                      I thought that the proxy WAS the soft switch. Maybe we need more details on the architecture.

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        Jimmy_K @scottalanmiller
                        last edited by

                        @scottalanmiller what exactly do you want to know? I can check with them

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Jimmy_K
                          last edited by

                          @Jimmy_K said in No Outbound calls even TRUNK is registered:

                          @scottalanmiller what exactly do you want to know? I can check with them

                          Well, who has the soft switch and who has the proxy, for example. Is one or both or neither of these on your network?

                          J 1 Reply Last reply Reply Quote 0
                          • J
                            Jimmy_K @scottalanmiller
                            last edited by Jimmy_K

                            @scottalanmiller They are Telco company and they provide me the SIP account even the proxy. I am the party that is owning FreePBX server (soft switch) and use their SIP account from them. This is a direct route connection.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Jimmy_K
                              last edited by

                              @Jimmy_K said in No Outbound calls even TRUNK is registered:

                              @scottalanmiller They are Telco company and they provide me the SIP account even they proxy. I am the party that is owning FreePBX server (soft switch) and use their SIP account from them. This is a direct route connection.

                              Okay. Let's only call FreePBX, FreePBX or the PBX. It is a soft switch but calling it that at random makes it sound like you have another soft switch in front of your PBX. That makes things way clearer. no one calls FreePBX their soft switch, even if that is the technology under the hood, because its role is as your PBX, not a generic switch.

                              Why is there a proxy at the telco side that you need to know about? Shouldn't you just connect directly to their proxy as if that is all that their is and they take care of the rest? If they need you to manage setting up their proxy, something seems wrong.

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                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Just to explain why calling it a soft switch is confusing...

                                • You PBX is a soft switch
                                • The telco's proxy is a soft switch
                                • The telco's telephony backplane is a soft switch
                                • Your soft phone might be a soft switch
                                • If you had your own proxy, it would be a soft switch

                                Just in this conversation alone, the term soft switch could refer to five different pieces of equipment. But PBX refers to only one.

                                J 1 Reply Last reply Reply Quote 1
                                • J
                                  Jimmy_K @scottalanmiller
                                  last edited by

                                  @scottalanmiller. Now I understood

                                  J 1 Reply Last reply Reply Quote 0
                                  • J
                                    Jimmy_K @Jimmy_K
                                    last edited by Jimmy_K

                                    @Jimmy_K. What they provided me here is

                                    The number: 123456789

                                    111@domain.com

                                    Proxy server IP: 11.22.33.44
                                    Port: 5061
                                    Password: xxxxxxx

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      5061 is a different port number than before.

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        Jimmy_K @scottalanmiller
                                        last edited by

                                        @scottalanmiller . Because of security reason, hence they do provide a different port as 50xx and my freePBX has port 5060

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Jimmy_K
                                          last edited by

                                          @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                          @scottalanmiller . Because of security reason, hence they do provide a different port as 50xx and my freePBX has port 5060

                                          Changing ports is never for security. That's "security through obscurity" which is the opposite of security. If anything, that should concern you that they don't understand how security works.

                                          But my point was that they provided one port but you were trying to use a different one.

                                          1 Reply Last reply Reply Quote 1
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            In X-Lite you did not specify any port at all. So it would default to 5060 and that worked.

                                            J 1 Reply Last reply Reply Quote 0
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