@scottalanmiller said in Microsoft support - downhill?:
This we hear a lot. Bad communications, unable to speak English, lots of passing the buck and run around, and then delay after delay presumably to push you to find an alternative to them actually doing something.
I couldn't get in to our Volume licensing center about two months ago. Called, got put into a queue, the girl, who could barely speak english said that she would be connecting me with someone to help me somehow just dropped the call after about 10 minutes. Called back and had to go through the whole thing over again. Was escalated but was told they'd have to call me back. 2 weeks and nothing. Turns out that Microsoft changed my account to a "business account" through O365 because the synod office is on O365 so they saw the account in their db and just merged it. Was a bigger PITA than it needed to be. Actually solved it with the help of the synod office guys. Just a plain old F story from Winblows.